The average hourly pay for a Call Center Team Lead with Customer Service skills is $16.62.
Is Call Center Team Lead your job title? Find out what you should be paid
Use our tool to get a personalized report on your market worth.
$12 - $21
$487 - $5,132
$0 - $1,221
$0 - $7,000
$27,536 - $50,248
Your Market Worth Over Time
How has your pay changed over time for your market? Find out by taking our salary quiz.
Job Description for Call Center Team Lead
A call center team lead assists a company with the day-to-day operations of their call center in a supervisory capacity. In general, this role requires a person to have advanced knowledge of a company's products and/or services, knowledge of the company's designated call center workflow. advanced customer service skills, advanced problem solving skills, and the ability to effectively communicate with customers, managers and team members. Often, a team lead supervises two or more customer servic…Read more
Call Center Team Lead Tasks
- Respond to escalated calls and resolve problems.
- Train call center staff in overall policies as well as escalation protocols.
- Monitor call center staff and volume and content of calls to identify problems.
- Motivate and manage call center staff.
Call Center Team Lead Job Listings
Search for more jobs
Popular Skills for Call Center Team Lead
Avg. Hourly Rate
Skills in Team Leadership, People Management, Training and Call Center Operations are correlated to pay that is above average. Skills that pay less than market rate include Microsoft Office.
Pay by Experience Level for Call Center Team Lead
An entry-level Call Center Team Lead with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $15.16 based on 8 salaries. An early career Call Center Team Lead with 1-4 years of experience earns an average total compensation of $15.81 based on 203 salaries. A mid-career Call Center Team Lead with 5-9 years of experience earns an average total compensation of $17.23 based on 96 salaries. An experienced Call Center Team Lead with 10-19 years of experience earns an average total compensation of $18.26 based on 56 salaries. In their late career (20 years and higher), employees earn an average total compensation of $19.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Call Center Team Lead in their job title in Chicago, Illinois earn an average of 34.6% more than the national average. These job titles also find higher than average salaries in San Diego, California (9.0% more) and San Antonio, Texas (7.3% more). The lowest salaries can be found in Phoenix, Arizona (12.8% less) and Houston, Texas (4.9% less).
Years of Experience
This data is based on 388 survey responses.