Average Call Center Team Lead Salary in Charlotte, North Carolina

$45,227
Avg. SalaryShow Hourly Rate
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The average salary for a Call Center Team Lead in Charlotte, North Carolina is $45,227.
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United States (change)
Salary
$0 - $45k
Total Pay
$28k - $48k

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Job Description for Call Center Team Lead

Call Center Team Lead Tasks
  • Respond to escalated calls and resolve problems.
  • Train call center staff in overall policies as well as escalation protocols.
  • Monitor call center staff and volume and content of calls to identify problems.
  • Motivate and manage call center staff.

Call Center Team Lead Job Listings

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Popular Skills for Call Center Team Lead

Skills in People Management and Customer Service are correlated to pay that is above average. Skills that pay less than market rate include Microsoft Office.
Employees with Call Center Team Lead in their job title in Chicago, Illinois earn an average of 6.8% more than the national average. These job titles also find higher than average salaries in Phoenix, Arizona (3.1% more). The lowest salaries can be found in Jacksonville, Florida (18.2% less), Houston, Texas (8.2% less) and Austin, Texas (6.0% less).

Years of Experience

This data is based on 4 survey responses.
Early Career
100.0%