Call Center Team Lead in Columbus, Ohio Salary

How much does a Call Center Team Lead make in Columbus, OH? A Call Center Team Lead in Columbus takes home an average of $41,175 annually. This is 0% below the national average for a Call Center Team Lead which is $41,207 per year. Salaries for a Call Center Team Lead in Columbus range from $29,799 per year to $56,997 annually. Total Annual Compensation, which includes salary, bonus, and overtime for a Call Center Team Lead in Columbus ranges from $29,900 to $67,871 annually. Job satisfaction is reported as 0 out of 5 stars. In Columbus, women make up the majority of the workforce (63 percent). Many report receiving medical, dental, and vision benefits from their employer.

$29,799 - $56,997
$30K
$41K
$57K
MEDIAN: $41,175
10%
50%
90%

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$0$67K
Salary $29,799 - $56,997
Bonus $6,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,900 - $67,871
  • Country: United States
  • Currency: USD
  • Updated: 22 Nov 2017
  • Individuals Reporting: 12

Job Description for Call Center Team Lead

A call center team lead assists a company with the day-to-day operations of their call center in a supervisory capacity. In general, this role requires a person to have advanced knowledge of a company's products and/or services, knowledge of the company's designated call center workflow. advanced customer service skills, advanced problem solving skills, and the ability to effectively communicate with customers, managers and team members.

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Call Center Team Lead Tasks

  • Respond to escalated calls and resolve problems.
  • Train call center staff in overall policies as well as escalation protocols.
  • Monitor call center staff and volume and content of calls to identify problems.
  • Motivate and manage call center staff.

About Columbus, Ohio

Franklin County, Ohio
849,067
Male:
413,981 (48.8%)
Female:
435,086 (51.2%)
Columbus (/kəˈlʌmbəs/; kə-LUM-bəs) is the capital and largest city of the U.S. state of Ohio. It is the 15th largest city in the United States, with a population of 850,106 (2015 estimate). It is the core city of the Columbus, OH Metropolitan Statistical Area (MSA), which encompasses a ten county area. It is Ohio's third largest metropolitan area, behind Cleveland and Cincinnati. Under the Combined Statistical Area (CSA) model, the Columbus, OH Metropolitan Statistical Area was the 25th largest in the United States. According to the U.S. Census Bureau, the Columbus-Marion-Zanesville, OH Combined Statistical Area (which also includes Marion, Chillicothe, and Mount Vernon) has a population of 2,424,831, making it the second largest metropolitan area in Ohio behind Cleveland. It is also the fourth most populous state capital in the United States, and the third largest city in the Midwestern United States. Columbus is the county seat of Franklin County. The city...
Columbus:
$47,401
Ohio:
$51,075
$871
Columbus:
$137,100
Ohio:
$136,400
4.6%

Call Center Team Lead Job Listings

Key Stats for Call Center Team Lead

Gender

Female
63 %
Male
38 %
1-4 years
69%
5-9 years
8%
10-19 years
15%
20 years or more
8%

Skills That Affect Call Center Team Lead Salaries

Customer Service
▲8%

People Management
▲8%

Team Leadership
▲3%

National Average
$41,000

Gender

Female
63 %
Male
38 %

Years of Experience

1-4 years
69%
5-9 years
8%
10-19 years
15%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 100%
dental benefits
Dental: 100%
vision benefits
Vision: 100%
no benefits
None: