Avg. Base Hourly Rate (USD)
The average hourly pay for a Computer Help Desk Representative is $19.95
What Do Computer Help Desk Representatives Do?
A computer help desk representative generally works at a call center and aids customers with troubleshooting and resolving issues. These issues may relate to internet and cell phone service, software, hardware, appliances or various electronics. Most customers contact the help desk via phone, but there may also be options communicating via instant messaging and email.
Because of this, general computer skills may be required. Technical experience may also be required, depending on the product …Read more
- Troubleshoot all information technology issues, including software, hardware, and networking.
- Monitor installed systems, identify problems, and take corrective action.
- Identify, manage, escalation, and resolve technical issues.
- Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks.
FAQs About Computer Help Desk Representatives
What is the highest pay for Computer Help Desk Representatives in Santa Cruz?
Our data indicates that the highest pay for a Computer Help Desk Representative in Santa Cruz is $22.89 / hour
What is the lowest pay for Computer Help Desk Representatives in Santa Cruz?
Our data indicates that the lowest pay for a Computer Help Desk Representative in Santa Cruz is $14.68 / hour
How can Computer Help Desk Representatives increase their salary?
Increasing your pay as a Computer Help Desk Representative is possible in different ways. Change of employer: Consider a career move to a new employer that is willing to pay higher for your skills. Level of Education: Gaining advanced degrees may allow this role to increase their income potential and qualify for promotions. Managing Experience: If you are a Computer Help Desk Representative that oversees more junior Computer Help Desk Representatives, this experience can increase the likelihood to earn more.