Customer Service Associate at JCPenney Salary

A Customer Service Associate at JCPenney earns an average wage of $10.08 per hour. Most people with this job move on to other positions after 10 years in this career.

Customer Service Associate Job Listings

JCPenney Reviews

Q: What is it like working as a Customer Service Associate at JCPenney?

Customer Service Associate in Bangor:
"One Of The Best Retail Places I've Worked."
Pros: The company treats everyone with respect and will work with you for days off. Fair pay for my experience, full time available even under ObamaCare, most associates who are available can get 40 hours and even overtime. Lots of company programs to reward you for a job well done.
Cons: It's customer based so days can be hectic and longer than expected if the store is a mess. Must work nights (2 a week) and weekends. You pay must work over 30 hours per week to be eligible for many benefits and you pay for them still.

Key Stats for Customer Service Associate

Gender

Female
50 %
Male
50 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.
Less than 1 year
13%
1-4 years
50%
5-9 years
13%
10-19 years
13%
20 years or more
13%
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Experience Affects Customer Service Associate Salaries

National Average
$21,000

Mid-Career
▼6%

▼14%

Skills That Affect Customer Service Associate Salaries

Cash Handling
▲1%

Customer Relations
▲1%

Sales
▼0%

National Average
$21,000


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Gender

Female
50 %
Male
50 %

Years of Experience

Less than 1 year
13%
1-4 years
50%
5-9 years
13%
10-19 years
13%
20 years or more
13%

Common Health Benefits

medical benefits
Medical:
dental benefits
Dental:
vision benefits
Vision:
no benefits
None: 100%
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