The average salary for a Customer Service Manager in Charlotte, North Carolina is $54,916.
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What Do Customer Service Managers Do?
A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer ser…Read more
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What Are Popular Skills for Customer Service Managers?
Skills in People Management, Problem Solving and Leadership are correlated to pay that is above average. Skills that pay less than market rate include Customer Relationship Management (CRM) and Customer Service.
What is the Pay by Experience Level for Customer Service Managers?
An early career Customer Service Manager with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $50,371 based on 32 salaries. A mid-career Customer Service Manager with 5-9 years of experience earns an average total compensation of $54,045 based on 19 salaries. An experienced Customer Service Manager with 10-19 years of experience earns an average total compensation of $59,680 based on 31 salaries. In their late career (20 years and higher), employees earn an average total compensation of $61,868.
Pay Difference by Location
Employees with Customer Service Manager in their job title in Houston, Texas earn an average of 16.1% more than the national average. These job titles also find higher than average salaries in New York, New York (13.9% more) and Chicago, Illinois (12.9% more).
Years of Experience
This data is based on 105 survey responses.
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