$54,704
Avg. Salary

Average additional compensation for this job:

Bonus

$2,500

Profit Sharing

$3,000

The average salary for a Mid-Career Customer Service Manager with People Management skills in Miami, Florida is $59,659 per year.

$45,805 - $74,710
$46K
$55K
$75K
MEDIAN: $54,704
10%
50%
90%

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$0$76K
Salary $45,805 - $74,710
Bonus $2,500
Profit Sharing $3,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,624 - $76,805
  • Country: United States
  • Currency: USD
  • Updated: 12 Aug 2018
  • Individuals Reporting: 10

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

About Miami, Florida

Miami-Dade County, Florida
440,989
Male:
215,840 (48.9%)
Female:
225,149 (51.1%)
Miami (/maɪˈæmi/; Spanish pronunciation: [miˈami]) is a seaport city at the southeastern corner of the U.S. state of Florida and its Atlantic coast. As the seat of Miami-Dade County, the municipality is the principal, central, and most populous of its metropolitan area and part of the second-most populous metropolis in the southeastern United States. According to the U.S. Census Bureau, Miami's metro area is the eighth-most populous and fourth-largest urban area in the U.S., with a population of around 5.5 million. Miami is a major center, and a leader in finance, commerce, culture, media, entertainment, the arts, and international trade. In 2012, Miami was classified as an Alpha−World City in the World Cities Study Group's inventory. In 2010, Miami ranked seventh in the United States in terms of finance, commerce, culture, entertainment, fashion, education, and other sectors. It ranked 33rd among global cities. In 2008, Forbes magazine ranked Miami "America's Cleanest City",...
Miami:
$29,989
Florida:
$49,426
$1,020
Miami:
$286,600
Florida:
$179,800
4.5%

Customer Service Manager Job Listings

Key Stats for Customer Service Manager

Gender

Female
83 %
Male
17 %
5-9 years
67%
10-19 years
33%

Gender

Female
83 %
Male
17 %

Common Health Benefits

medical benefits
Medical: 60%
dental benefits
Dental: 40%
vision benefits
Vision: 50%
no benefits
None: 40%