Customer Service Manager in Philadelphia, Pennsylvania Salary

How much does a Customer Service Manager make in Philadelphia, PA? The average salary for a Customer Service Manager in Philadelphia is $54,188 per year. This is 1% lower than the national average for a Customer Service Manager which is $54,768 annually. Salaries for a Customer Service Manager in Philadelphia range from $37,927 per year to $84,505 annually. Total Annual Compensation, which includes salary, bonus, commission, profit sharing, and overtime for a Customer Service Manager in Philadelphia ranges from $24,968 to $82,128 annually. Job satisfaction is reported as 5 out of 5 stars. Women make up 61% of the Customer Service Manager workforce in Philadelphia among those reporting. In Philadelphia, a Customer Service Manager often enjoys medical, dental, and vision benefits provided by their employer.

$37,927 - $84,505
$38K
$54K
$85K
MEDIAN: $54,188
10%
50%
90%

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$11.23 - $23.51
$11
$14
$24
MEDIAN: $14.00
10%
50%
90%

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$0$84K
Salary $37,927 - $84,505
Bonus $0.00 - $13,906
Profit Sharing $4,500
Commission $10,200
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,968 - $82,128
  • Country: United States
  • Currency: USD
  • Updated: 21 Nov 2017
  • Individuals Reporting: 40
Hourly Data $0$25
Hourly Rate $11.23 - $23.51
Overtime $25.35
Annual Data $0$82K
Bonus $0.00 - $13,906
Commission $10,200
Profit Sharing $4,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,968 - $82,128
  • Country: United States
  • Currency: USD
  • Updated: 21 Nov 2017
  • Individuals Reporting: 12

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

About Philadelphia, Pennsylvania

Philadelphia County, Pennsylvania
1,567,442
Male:
741,270 (47.3%)
Female:
826,172 (52.7%)
Philadelphia (/ˌfɪləˈdɛlfiə/) is the largest city in the Commonwealth of Pennsylvania and the fifth-most populous in the United States, with an estimated population in 2014 of 1,560,297. In the Northeastern United States, at the confluence of the Delaware and Schuylkill rivers, Philadelphia is the economic and cultural anchor of the Delaware Valley, a metropolitan area home to 7.2 million people and the eighth-largest combined statistical area in the United States. In 1682, William Penn founded the city to serve as capital of the Pennsylvania Colony. Philadelphia played an instrumental role in the American Revolution as a meeting place for the Founding Fathers of the United States, who signed the Declaration of Independence in 1776 and the Constitution in 1787. Philadelphia was one of the nation's capitals in the Revolutionary War, and served as temporary U.S. capital while Washington, D.C., was under construction. In the 19th century, Philadelphia became a major industrial center...
Philadelphia:
$41,233
Pennsylvania:
$55,702
$952
Philadelphia:
$150,700
Pennsylvania:
$170,600
6.6%

Customer Service Manager Job Listings

Pay by Experience Level for Customer Service Manager

Pay by Experience for a Customer Service Manager has a positive trend. An entry-level Customer Service Manager with less than 5 years of experience can expect to earn an average total compensation of $46,000 based on 11 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $60,000 based on 13 salaries. An experienced Customer Service Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $48,000 based on 9 salaries. A Customer Service Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $69,000 based on 6 salaries.

Key Stats for Customer Service Manager

Gender

Female
61 %
Male
39 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 7 votes.
Less than 1 year
2%
1-4 years
17%
5-9 years
29%
10-19 years
33%
20 years or more
19%

Experience Affects Customer Service Manager Salaries

Late-Career
▲41%

Mid-Career
▲22%

National Average
$49,000

Experienced
▼2%

Entry-Level
▼7%

Skills That Affect Customer Service Manager Salaries

Microsoft Office
▲41%

Microsoft Excel
▲24%

Team Leadership
▲22%

Customer Service Metrics
▲22%

Microsoft Word
▲21%

Customer Service
▲10%

Customer Relationship Management (CRM)
▲10%

Customer Relations
▲3%

Leadership
▲2%

Problem Solving
▲1%

National Average
$49,000

People Management
▼21%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 7 votes.

Gender

Female
61 %
Male
39 %

Years of Experience

Less than 1 year
2%
1-4 years
17%
5-9 years
29%
10-19 years
33%
20 years or more
19%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 70%
vision benefits
Vision: 60%
no benefits
None: 13%