$34,581
Avg. Salary
$14.56
Avg. Hourly Rate

Average additional compensation:

$1,300

Bonus

$1,221

Profit Sharing

$12,208

Commission

What am I worth?
How should I pay?

The average pay for a Customer Service Representative (CSR) in Austin, Texas is $14.56 per hour.

The average pay for a Customer Service Representative (CSR) in Austin, Texas is $34,581 per year.

$9.97
10%
$14.56
50%
$18.75
90%
MEDIAN $14.56
$26k
10%
$35k
50%
$51k
90%
MEDIAN $34,581
$26,095 - $51,001
$26K
$35K
$51K
MEDIAN: $34,581
10%
50%
90%

Add this chart to your site: 640px    300px

$9.97 - $18.75
$10
$15
$19
MEDIAN: $14.56
10%
50%
90%

Add this chart to your site: 640px    300px

$0$51K
Salary $26,095 - $51,001
Bonus $245 - $5,106
Profit Sharing $1,221
Commission $12,208
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,400 - $45,436
  • Country: United States
  • Currency: USD
  • Updated: 7 Dec 2018
  • Individuals Reporting: 50
Hourly Data $0$28
Hourly Rate $9.97 - $18.75
Hourly Tips $2.18
Overtime $14.97 - $28.44
Annual Data $0$45K
Bonus $245 - $5,106
Commission $12,208
Profit Sharing $1,221
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,400 - $45,436
  • Country: United States
  • Currency: USD
  • Updated: 7 Dec 2018
  • Individuals Reporting: 137

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2018 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About Austin, Texas

Travis County, Texas
931,840
Male:
475,718 (51.1%)
Female:
456,122 (48.9%)
Austin (/ˈɒstᵻn, ˈɔː-/) is the capital of the U.S. state of Texas and the seat of Travis County. It is the 11th-most populated city in the U.S and the 4th-most populated in Texas. It is the fastest growing of the 50 largest US cities and the second largest state capital city in the United States after Phoenix, Arizona. As of June 1, 2016, Austin had a population of 931,830 (U.S. Census Bureau estimate). Located in Central Texas in the foothills of Texas Hill Country, the city is home to numerous lakes, rivers, and waterways including Lady Bird Lake, Barton Springs, McKinney Falls, the Colorado River, Lake Travis, and Lake Walter E. Long. It is the cultural and economic center of the Austin–Round Rock metropolitan area, which had an estimated population of 2,010,860 as of June 1, 2016. In the 1830s, pioneers began to settle the area in central Austin along the Colorado...
Austin:
$62,250
Texas:
$55,653
$1,139
Austin:
$282,700
Texas:
$152,000
3.1%

Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $31,000 based on 77 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $31,000 based on 32 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $35,000 based on 31 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $37,000 based on 7 salaries.

Customer Service Representative (CSR) Reviews

Q: What is it like working as a Customer Service Representative (CSR)?

Customer Service Representative (CSR) in Austin:
"Perks."
Pros: The good thing about my job is that it is funded by the state government, and you get a ton of benefits such as medical, dental, vision, 401k, state of texas discounts on local retailers, sick leave, paid vacation, and retirement.
Cons: The only thing that I would say that is not really fun is dealing with nearly 100 phone calls a day and keeping count to show that we actually care, and just the basic secretary duties.

Key Stats for Customer Service Representative (CSR)

Gender

Female
66 %
Male
34 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 24 votes.
Less than 1 year
5%
1-4 years
47%
5-9 years
20%
10-19 years
19%
20 years or more
9%

Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
▲15%

▲9%

National Average
$32,000

▼2%

▼2%

Skills That Affect Customer Service Representative (CSR) Salaries

Customer Relationship Management (CRM)
▲14%


Microsoft Word
▲6%


Computer Service
▲2%



Call center operations
▼0%

National Average
$32,000

▼2%


▼2%

Insurance
▼5%

Microsoft Excel
▼7%

▼11%

Sales
▼22%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 24 votes.

Gender

Female
66 %
Male
34 %

Years of Experience

Less than 1 year
5%
1-4 years
47%
5-9 years
20%
10-19 years
19%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 65%
vision benefits
Vision: 59%
no benefits
None: 21%