Customer Service Representative (CSR) in El Paso, Texas Salary

The average wage for a Customer Service Representative (CSR) in El Paso, Texas is $9.87 per hour. Most people with this job move on to other positions after 20 years in this career. Skills that are associated with high pay for this job are Problem Solving, Typing, and Data Entry.

$8.17 - $15.78
$8
$10
$16
MEDIAN: $10.21
10%
50%
90%

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Hourly Data $0$20
Hourly Rate $8.17 - $15.78
Overtime $20.71
Annual Data $0$36K
Bonus $675
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$16,905 - $36,256
  • Country: United States
  • Currency: USD
  • Updated: 16 Nov 2017
  • Individuals Reporting: 51

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2017 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About El Paso, Texas

El Paso County, Texas
681,136
Male:
332,797 (48.9%)
Female:
348,339 (51.1%)
El Paso (/ɛl ˈpæsoʊ/ ell PASS-oh; from Spanish, "the pass") is the county seat of El Paso County, Texas, United States. The city is situated in the far western corner of the state of Texas. El Paso stands on the Rio Grande (Río Bravo del Norte) across the border from Ciudad Juárez, Chihuahua, Mexico. The two cities, along with Las Cruces (in the neighboring state of New Mexico), form a combined international metropolitan area, sometimes referred as the Paso del Norte or El Paso–Juárez–Las Cruces. The region of over 2.7 million people constitutes the largest bilingual, binational work force in the western hemisphere. The city is the headquarters of one Fortune 500 and three publicly traded companies, as well as home to the Medical Center of the Americas, the only medical research and care provider complex in West Texas and southern New Mexico, and the University of Texas at El Paso, the...
El Paso:
$45,069
Texas:
$55,653
$752
El Paso:
$118,500
Texas:
$152,000
3.8%

Customer Service Representative (CSR) Job Listings

Key Stats for Customer Service Representative (CSR)

Gender

Female
32 %
Male
68 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 11 votes.
Less than 1 year
7%
1-4 years
49%
5-9 years
22%
10-19 years
20%
20 years or more
2%

Experience Affects Customer Service Representative (CSR) Salaries

Experienced
▲30%

National Average
$21,000

Mid-Career
▼4%

▼7%

Skills That Affect Customer Service Representative (CSR) Salaries

Problem Solving
▲17%

Typing
▲15%

Data Entry
▲8%

Customer Relations
▲1%

Phone Support
▼0%

National Average
$21,000

Call center operations
▼1%


Call Center
▼2%

Spanish Language
▼3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 11 votes.

Gender

Female
32 %
Male
68 %

Years of Experience

Less than 1 year
7%
1-4 years
49%
5-9 years
22%
10-19 years
20%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 63%
dental benefits
Dental: 50%
vision benefits
Vision: 43%
no benefits
None: 33%