$35,190
Avg. Salary
$13.40
Avg. Hourly Rate

Average additional compensation for this job:

Bonus

$1,017

Profit Sharing

$917

The average pay for a Customer Service Representative (CSR) in Columbus, Ohio is $13.40 per hour.

The average pay for a Customer Service Representative (CSR) in Columbus, Ohio is $35,190 per year.

$10
10%
$13
50%
$17
90%
MEDIAN $13
$26k
10%
$35k
50%
$43k
90%
MEDIAN $35,190
$26,273 - $43,344
$26K
$35K
$43K
MEDIAN: $35,190
10%
50%
90%

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$10.11 - $17.37
$10
$13
$17
MEDIAN: $13.40
10%
50%
90%

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$0$43K
Salary $26,273 - $43,344
Bonus $0.80 - $4,314
Profit Sharing $917
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,227 - $40,144
  • Country: United States
  • Currency: USD
  • Updated: 14 Oct 2018
  • Individuals Reporting: 55
Hourly Data $0$26
Hourly Rate $10.11 - $17.37
Hourly Tips $0.40
Overtime $14.98 - $26.57
Annual Data $0$40K
Bonus $0.80 - $4,314
Profit Sharing $917
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,227 - $40,144
  • Country: United States
  • Currency: USD
  • Updated: 14 Oct 2018
  • Individuals Reporting: 191

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2018 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About Columbus, Ohio

Franklin County, Ohio
849,067
Male:
413,981 (48.8%)
Female:
435,086 (51.2%)
Columbus (/kəˈlʌmbəs/; kə-LUM-bəs) is the capital and largest city of the U.S. state of Ohio. It is the 15th largest city in the United States, with a population of 850,106 (2015 estimate). It is the core city of the Columbus, OH Metropolitan Statistical Area (MSA), which encompasses a ten county area. It is Ohio's third largest metropolitan area, behind Cleveland and Cincinnati. Under the Combined Statistical Area (CSA) model, the Columbus, OH Metropolitan Statistical Area was the 25th largest in the United States. According to the U.S. Census Bureau, the Columbus-Marion-Zanesville, OH Combined Statistical Area (which also includes Marion, Chillicothe, and Mount Vernon) has a population of 2,424,831, making it the second largest metropolitan area in Ohio behind Cleveland. It is also the fourth most populous state capital in the United States, and the third largest city in the Midwestern United States. Columbus is the county seat of Franklin County. The city...
Columbus:
$47,401
Ohio:
$51,075
$871
Columbus:
$137,100
Ohio:
$136,400
4.6%

Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $29,000 based on 92 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $29,000 based on 41 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $32,000 based on 30 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $30,000 based on 13 salaries.

Customer Service Representative (CSR) Advice

Q: What do you wish you knew about your job when you first started out?

Customer Service Representative (CSR) in Columbus:
"1st impression not what it is really like."
Be prepared to work holidays, especially between November and January, have your time off of the phone to count against your adherence as you get 34 min per 8 hr shift to use the bathroom and make notes on your phone call (regardless of length of notation), take abuse from customers with regards to late deliveries, stolen packages, promotions/rewards/rules set forth by the credit card company and the seemingly ever changing rules. Not a lot of advancement opportunity, when you follow regs and you are asked for a supvr most of the time you are made to look foolish ad if you do not know what you are doing or talking about, be able to handle, at times, massive amounts of stress.

Key Stats for Customer Service Representative (CSR)

Gender

Female
75 %
Male
25 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 37 votes.
Less than 1 year
8%
1-4 years
45%
5-9 years
19%
10-19 years
19%
20 years or more
10%

Experience Affects Customer Service Representative (CSR) Salaries

▲7%

▼0%

National Average
$30,000

▼2%

▼3%

Skills That Affect Customer Service Representative (CSR) Salaries

Insurance
▲12%

Customer Relationship Management (CRM)
▲6%




▲2%


Computer Service
▲1%

National Average
$30,000


▼3%

▼3%

▼3%



Data Processing
▼11%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 37 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

Less than 1 year
8%
1-4 years
45%
5-9 years
19%
10-19 years
19%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 72%
dental benefits
Dental: 61%
vision benefits
Vision: 53%
no benefits
None: 26%