$13.46
Avg. Hourly Rate

Average additional compensation for this job:

Bonus

$1,500

Commission

$3,050
$30,000 - $54,099
$30K
$35K
$54K
MEDIAN: $34,735
10%
50%
90%

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$10.08 - $16.65
$10
$13
$17
MEDIAN: $13.46
10%
50%
90%

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$0$54K
Salary $30,000 - $54,099
Bonus $122 - $4,932
Commission $3,050
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,160 - $40,717
  • Country: United States
  • Currency: USD
  • Updated: 7 Aug 2018
  • Individuals Reporting: 19
Hourly Data $0$2K
Hourly Rate $10.08 - $16.65
Overtime $1.30 - $2,007
Annual Data $0$40K
Bonus $122 - $4,932
Commission $3,050
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,160 - $40,717
  • Country: United States
  • Currency: USD
  • Updated: 7 Aug 2018
  • Individuals Reporting: 53

How much does a Customer Service Representative (CSR) make in Syracuse, NY?

The average hourly rate for a Customer Service Representative (CSR) in Syracuse is $13.46 per hour. This is 1% less than the national average for a Customer Service Representative (CSR) which is $13.
Show More...

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2018 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About Syracuse, New York

Onondaga County, New York
144,152
Male:
69,462 (48.2%)
Female:
74,690 (51.8%)
Syracuse (local /ˈsɛrəkjuːs/) is a city in, and the county seat of, Onondaga County, New York, in the United States. It is the largest U.S. city with the name "Syracuse", and is the fourth most populous metropolitan city in the state of New York. At the 2010 census, the city population was 145,170, and its metropolitan area had a population of 732,117. It is the economic and educational hub of Central New York, a region with over a million inhabitants. Syracuse is also well-provided with convention sites, with a downtown convention complex. Syracuse was named after the original Greek city Syracuse (Siracusa in Italian), a city on the eastern coast of the Italian island of Sicily. The city has functioned as a major crossroads over the last two centuries, first between the Erie Canal and its branch canals, then of the railway network. Today, Syracuse is located at the intersection of...
Syracuse:
$36,457
New York:
$60,850
$778
Syracuse:
$93,100
New York:
$293,500
5.4%

Customer Service Representative (CSR) Job Listings

Key Stats for Customer Service Representative (CSR)

Gender

Female
62 %
Male
38 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 18 votes.
Less than 1 year
6%
1-4 years
42%
5-9 years
22%
10-19 years
18%
20 years or more
13%

Experience Affects Customer Service Representative (CSR) Salaries

▲3%

▲3%

National Average
$31,000

Experienced
▼2%

Skills That Affect Customer Service Representative (CSR) Salaries

Microsoft Excel
▲9%


Customer Relations
▲5%

Computer Service
▲4%

Problem Solving
▲3%

Phone Support
▲2%

Data Entry
▲1%

Sales
▼0%

National Average
$31,000

Call center operations
▼1%

Microsoft Office
▼1%

Data Processing
▼1%

Typing
▼4%

Microsoft Word
▼9%

Call Center
▼12%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 18 votes.

Gender

Female
62 %
Male
38 %

Years of Experience

Less than 1 year
6%
1-4 years
42%
5-9 years
22%
10-19 years
18%
20 years or more
13%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 62%
vision benefits
Vision: 53%
no benefits
None: 24%