$41,956
Avg. Salary
$14.01
Avg. Hourly Rate
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The average pay for a Customer Service Representative (CSR) in Rochester, New York is $14.01 per hour.

The average pay for a Customer Service Representative (CSR) in Rochester, New York is $41,956 per year.

$10
10%
$14
50%
$18
90%
MEDIAN $14
$30k
10%
$42k
50%
$62k
90%
MEDIAN $41,956
$30,287 - $62,400
$30K
$42K
$62K
MEDIAN: $41,956
10%
50%
90%

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$9.88 - $18.25
$9
$14
$18
MEDIAN: $14.01
10%
50%
90%

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$0$62K
Salary $30,287 - $62,400
Bonus $730
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,083 - $47,024
  • Country: United States
  • Currency: USD
  • Updated: 14 Oct 2018
  • Individuals Reporting: 24
Hourly Data $0$30
Hourly Rate $9.88 - $18.25
Overtime $15.00 - $30.61
Annual Data $0$47K
Bonus $730
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,083 - $47,024
  • Country: United States
  • Currency: USD
  • Updated: 14 Oct 2018
  • Individuals Reporting: 68

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2018 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About Rochester, New York

Monroe County, New York
209,808
Male:
100,135 (47.7%)
Female:
109,673 (52.3%)
Rochester (/ˈrɒtʃᵻstər/ or /ˈrɒˌtʃɛstər/) is a city on the southern shore of Lake Ontario in the western portion of the U.S. state of New York, and the seat of Monroe County. The city's population (210,565) was the state's third largest — after New York City and Buffalo — at the time of the 2010 census. Rochester is the center of a larger metropolitan area that encompasses and extends beyond Monroe County, and comprises Genesee County, Livingston County, Ontario County, Orleans County and Wayne County. This area, which is part of the Western New York region, had a population of 1,079,671 at the time of the 2010 Census. A Census estimate of July 1, 2012, raised that number to 1,082,284. Rochester was one of America's first boomtowns, and rose to prominence as the site of many flour mills along the Genesee River, and then as a major hub of manufacturing. Several of the...
Rochester:
$31,946
New York:
$60,850
$790
Rochester:
$76,900
New York:
$293,500
8.7%

Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $26,000 based on 24 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $30,000 based on 18 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $35,000 based on 12 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $38,000 based on 9 salaries.

Key Stats for Customer Service Representative (CSR)

Gender

Female
58 %
Male
42 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.
Less than 1 year
11%
1-4 years
30%
5-9 years
26%
10-19 years
22%
20 years or more
11%

Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
▲23%

Experienced
▲14%

National Average
$31,000

▼3%

▼15%

Skills That Affect Customer Service Representative (CSR) Salaries

Insurance
▲22%

Customer Relations
▲17%

Microsoft Office
▲11%

National Average
$31,000


Computer Service
▼8%

Call Center
▼9%

Call center operations
▼9%

Problem Solving
▼18%

Data Entry
▼18%

Phone Support
▼19%

Sales
▼22%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.

Gender

Female
58 %
Male
42 %

Years of Experience

Less than 1 year
11%
1-4 years
30%
5-9 years
26%
10-19 years
22%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 66%
dental benefits
Dental: 47%
vision benefits
Vision: 40%
no benefits
None: 29%