The average hourly pay for a Mid-Career Customer Service Representative (CSR) is $14.25.
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$10 - $19
$291 - $4,953
$201 - $4,411
$394 - $11,920
$22,030 - $44,461
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Job Description for Customer Service Representative (CSR)
A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives…Read more
Popular Employer Salaries for Customer Service Representative (CSR)
The top respondents for the job title Customer Service Representative (CSR) are from the companies Farmers Insurance Group, State Farm Insurance Company and The Home Depot Inc.. Reported salaries are highest at State Farm Insurance Company where the average pay is $15.37. Other companies that offer high salaries for this role include UnitedHealth Group and Comcast Cable, Inc., earning around $15.33 and $14.50, respectively. The Kroger Company pays the lowest at around $10.61. The Home Depot Inc. and Farmers Insurance Group also pay on the lower end of the scale, paying $11.56 and $12.74, respectively.
Customer Service Representative (CSR) Job Listings
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Popular Skills for Customer Service Representative (CSR)
Avg. Hourly Rate
Skills in Problem Solving, Customer Relations and Data Entry are correlated to pay that is above average. Skills that pay less than market rate include Call Center Operations and Customer Service.
Pay by Experience Level for Customer Service Representative (CSR)
An entry-level Customer Service Representative (CSR) with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $12.12 based on 1,779 salaries. An early career Customer Service Representative (CSR) with 1-4 years of experience earns an average total compensation of $13.12 based on 15,449 salaries. An experienced Customer Service Representative (CSR) with 10-19 years of experience earns an average total compensation of $14.98 based on 8,702 salaries. In their late career (20 years and higher), employees earn an average total compensation of $15.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Service Representative (CSR) in their job title in New York, New York earn an average of 10.5% more than the national average. These job titles also find higher than average salaries in Chicago, Illinois (8.6% more) and Los Angeles, California (7.0% more). The lowest salaries can be found in Atlanta, Georgia (6.0% less).
Years of Experience
This data is based on 30,336 survey responses.