Average Customer Service Representative (CSR) with Phone Support Skills Hourly Pay

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The average hourly pay for a Customer Service Representative (CSR) with Phone Support skills is $13.86.
MEDIAN $13.86
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United States (change)
Hourly Rate
$10 - $19
$200 - $4,571
Profit Sharing
$204 - $4,352
$205 - $9,965
Total Pay
$21,414 - $42,954

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Job Description for Customer Service Representative (CSR)

Popular Employer Salaries for Customer Service Representative (CSR)

The top respondents for the job title Customer Service Representative (CSR) are from the companies State Farm Insurance Company, Verizon Wireless and Alorica, Inc.. Reported salaries are highest at Verizon Wireless where the average pay is $17.32. Other companies that offer high salaries for this role include UnitedHealth Group and AT&T Inc., earning around $15.60 and $15.23, respectively. Alorica, Inc. pays the lowest at around $10.16. The Home Depot Inc. and State Farm Insurance Company also pay on the lower end of the scale, paying $12.09 and $13.01, respectively.

Career Paths

Explore the most common career paths for Customer Service Representative (CSR). Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Customer Service Representative (CSR)
Administrative Assistant
Senior Customer Service Representative (...
Customer Service Manager
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Customer Service Representative (CSR) Job Listings

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Popular Skills for Customer Service Representative (CSR)

Skills in Problem Solving, Customer Relations and Data Entry are correlated to pay that is above average. Skills that pay less than market rate include Call Center Operations and Customer Service.

Pay by Experience Level for Customer Service Representative (CSR)

An entry-level Customer Service Representative (CSR) with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $12.12 based on 174 salaries. An early career Customer Service Representative (CSR) with 1-4 years of experience earns an average total compensation of $13.08 based on 2,477 salaries. A mid-career Customer Service Representative (CSR) with 5-9 years of experience earns an average total compensation of $14.01 based on 1,346 salaries. An experienced Customer Service Representative (CSR) with 10-19 years of experience earns an average total compensation of $14.93 based on 1,529 salaries. In their late career (20 years and higher), employees earn an average total compensation of $15.
Employees with Customer Service Representative (CSR) in their job title in Los Angeles, California earn an average of 12.3% more than the national average. These job titles also find higher than average salaries in Chicago, Illinois (8.7% more) and Houston, Texas (6.6% more).

Years of Experience

This data is based on 6,205 survey responses.
Entry Level
Early Career
Mid Career
Late Career