The average hourly pay for a Customer Service Representative (CSR) with Customer Relationship Management (CRM) skills is $14.68.
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$302 - $5,776
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$22,757 - $48,266
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Job Description for Customer Service Representative (CSR)
A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives…Read more
Popular Employer Salaries for Customer Service Representative (CSR)
The top respondents for the job title Customer Service Representative (CSR) are from the companies State Farm Insurance Company, Farmers Insurance Group and Verizon Wireless. Reported salaries are highest at Verizon Wireless where the average pay is $19.49. Other companies that offer high salaries for this role include Thermo Fisher Scientific, Inc. and UnitedHealth Group, earning around $18.86 and $16.12, respectively. Farmers Insurance Group pays the lowest at around $13.00. The PNC Financial Services Group, Inc. and State Farm Insurance Company also pay on the lower end of the scale, paying $13.99 and $14.43, respectively.
Customer Service Representative (CSR) Job Listings
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Popular Skills for Customer Service Representative (CSR)
Avg. Hourly Rate
Skills that pay less than market rate include Call Center Operations, Data Entry, Customer Relations, Problem Solving and Customer Service.
Pay by Experience Level for Customer Service Representative (CSR)
An entry-level Customer Service Representative (CSR) with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $12.97 based on 95 salaries. An early career Customer Service Representative (CSR) with 1-4 years of experience earns an average total compensation of $14.13 based on 1,160 salaries. A mid-career Customer Service Representative (CSR) with 5-9 years of experience earns an average total compensation of $14.63 based on 623 salaries. An experienced Customer Service Representative (CSR) with 10-19 years of experience earns an average total compensation of $15.53 based on 761 salaries. In their late career (20 years and higher), employees earn an average total compensation of $16.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Service Representative (CSR) in their job title in Chicago, Illinois earn an average of 12.8% more than the national average. These job titles also find higher than average salaries in Dallas, Texas (8.8% more) and Los Angeles, California (7.9% more). The lowest salaries can be found in Phoenix, Arizona (6.5% less) and Houston, Texas (2.2% less).
Years of Experience
This data is based on 3,087 survey responses.