Average Customer Service Representative (CSR) with Call Center Operations Skills Hourly Pay

$13.91
Avg. Hourly RateShow Salary
$1,205
Bonus
$2,929
Commission
$1,190
Profit Sharing
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The average hourly pay for a Customer Service Representative (CSR) with Call Center Operations skills is $13.91.
10%
$10.09
MEDIAN
$13.91
90%
$18.34
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United States (change)
Hourly Rate
$10 - $18
Bonus
$261 - $4,946
Profit Sharing
$204 - $4,048
Commission
$199 - $10,358
Total Pay
$21,585 - $41,683

Your Market Worth Over Time

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Job Description for Customer Service Representative (CSR)

Popular Employer Salaries for Customer Service Representative (CSR)

The top respondents for the job title Customer Service Representative (CSR) are from the companies UnitedHealth Group, Alorica, Inc. and Comcast Cable, Inc.. Reported salaries are highest at Geico where the average pay is $17.04. Other companies that offer high salaries for this role include Verizon Wireless and Cigna Corporation, earning around $15.86 and $15.52, respectively. Alorica, Inc. pays the lowest at around $10.24. Comcast Cable, Inc. and AT&T Inc. also pay on the lower end of the scale, paying $14.04 and $15.25, respectively.

Customer Service Representative (CSR) Job Listings

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Popular Skills for Customer Service Representative (CSR)

Skills in Problem Solving, Customer Relations and Data Entry are correlated to pay that is above average. Skills that pay less than market rate include Phone Support and Customer Service.

Pay by Experience Level for Customer Service Representative (CSR)

An entry-level Customer Service Representative (CSR) with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $12.37 based on 311 salaries. An early career Customer Service Representative (CSR) with 1-4 years of experience earns an average total compensation of $13.24 based on 3,341 salaries. A mid-career Customer Service Representative (CSR) with 5-9 years of experience earns an average total compensation of $14.09 based on 1,789 salaries. An experienced Customer Service Representative (CSR) with 10-19 years of experience earns an average total compensation of $14.85 based on 2,051 salaries. In their late career (20 years and higher), employees earn an average total compensation of $15.
Employees with Customer Service Representative (CSR) in their job title in Chicago, Illinois earn an average of 7.3% more than the national average. These job titles also find higher than average salaries in New York, New York (7.3% more) and Dallas, Texas (4.6% more). The lowest salaries can be found in San Antonio, Texas (4.0% less) and Atlanta, Georgia (0.4% less).

Years of Experience

This data is based on 8,275 survey responses.
Entry Level
3.8%
Early Career
40.4%
Mid Career
21.6%
Experienced
24.8%
Late Career
9.5%