Customer Service Representative (CSR) at Verizon Wireless Salary

A Customer Service Representative (CSR) at Verizon Wireless earns an average wage of $15.64 per hour. Most people with this job move on to other positions after 20 years in this field. The skills that increase pay for this job the most are Customer Relationship Management (CRM), Microsoft Word, Windows Operating System General Use, and Microsoft Office.

$28,718 - $46,187
$29K
$34K
$46K
MEDIAN: $33,579
10%
50%
90%

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$9.34 - $22.46
$9
$16
$22
MEDIAN: $16.00
10%
50%
90%

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$0$49K
Salary $28,718 - $46,187
Bonus $633 - $4,750
Commission $14,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,387 - $49,066
  • Country: United States
  • Currency: USD
  • Updated: 10 Oct 2017
  • Individuals Reporting: 15
Hourly Data $0$29
Hourly Rate $9.34 - $22.46
Overtime $8.14 - $29.59
Annual Data $0$49K
Bonus $633 - $4,750
Commission $14,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,387 - $49,066
  • Country: United States
  • Currency: USD
  • Updated: 10 Oct 2017
  • Individuals Reporting: 42

Customer Service Representative (CSR) Job Listings

Verizon Wireless Reviews

Q: What is it like working as a Customer Service Representative (CSR) at Verizon Wireless?

Customer Service Representative (CSR) in Columbus:
"Pros/cons."
Pros: Pay, benefits including: health, vision, dental insurance, tuition reimbursement, 401K, paid vacation/personal/sick time.
Cons: Call center environment, high stress, UN-fulfilling job, monotonous job.

Key Stats for Customer Service Representative (CSR)

Gender

Female
61 %
Male
39 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 10 votes.
Less than 1 year
5%
1-4 years
47%
5-9 years
16%
10-19 years
32%

Experience Affects Customer Service Representative (CSR) Salaries

▲18%

National Average
$35,000

▼2%

▼7%

Skills That Affect Customer Service Representative (CSR) Salaries

Customer Relationship Management (CRM)
▲18%

Microsoft Word
▲7%


Microsoft Office
▲5%

Windows Operating System General Use
▲5%

Data Entry
▲3%




National Average
$35,000

▼1%

Computer Service
▼4%

Customer Service
▼5%

▼6%


▼6%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 10 votes.

Gender

Female
61 %
Male
39 %

Years of Experience

Less than 1 year
5%
1-4 years
47%
5-9 years
16%
10-19 years
32%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 77%
vision benefits
Vision: 74%
no benefits
None: 17%