$37,000
Avg. Salary
$13.01
Avg. Hourly Rate
Help us gather more data! Is Customer Service Specialist your job title? Find out what you're worth.

The average pay for a Customer Service Specialist in Buffalo, New York is $13.01 per hour.

The average pay for a Customer Service Specialist in Buffalo, New York is $37,000 per year.

$11.54
10%
$13.01
50%
$17.87
90%
MEDIAN $13.01
$33k
10%
$37k
50%
$43k
90%
MEDIAN $37,000
$33,183 - $43,419
$37K
MEDIAN: $37,000
50%

Add this chart to your site: 640px    300px

$11.54 - $17.87
$12
$13
$18
MEDIAN: $13.01
10%
50%
90%

Add this chart to your site: 640px    300px

$0$43K
Salary $37,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,752 - $43,790
  • Country: United States
  • Currency: USD
  • Updated: 16 Feb 2019
  • Individuals Reporting: 8
Hourly Data $0$19
Hourly Rate $11.54 - $17.87
Overtime $19.30
Annual Data $0$43K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,752 - $43,790
  • Country: United States
  • Currency: USD
  • Updated: 16 Feb 2019
  • Individuals Reporting: 16

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

Read More...
Customer Service Specialist Tasks
  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

About Buffalo, New York

Erie County, New York
258,066
Male:
124,537 (48.3%)
Female:
133,529 (51.7%)
Buffalo (/ˈbʌfəloʊ/) is a city in western New York state and the county seat of Erie County, on the eastern shores of Lake Erie at the head of the Niagara River. As of 2014, Buffalo is New York state's 2nd-most populous city after New York City, with 258,703 residents. The metropolitan area has a population of 1.13 million. Buffalo grew significantly in the 19th and 20th centuries as a result of the Erie Canal, railroads and Lake Erie, providing an abundance of fresh water and an ample trade route to the midwestern United States, while grooming its economy for the grain, steel and automobile industries during the 20th century. After an economic downturn in the latter half of the 20th century, Buffalo's economy has transitioned to sectors that include financial services, technology, biomedical engineering and education. Residents of Buffalo are called "Buffalonians". The city's nicknames include "The Queen City", "The Nickel City",...
Buffalo:
$32,509
New York:
$60,850
$711
Buffalo:
$75,800
New York:
$293,500
4.3%

Customer Service Specialist Job Listings

Key Stats for Customer Service Specialist

Gender

Female
36 %
Male
64 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.
Less than 1 year
17%
1-4 years
29%
5-9 years
17%
10-19 years
17%
20 years or more
21%

Experience Affects Customer Service Specialist Salaries

Experienced
▲24%

National Average
$29,000

Mid-Career
▼3%

Skills That Affect Customer Service Specialist Salaries

Customer Relationship Management (CRM)
▲19%

Customer Service
▲5%

National Average
$29,000

Microsoft Excel
▼1%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.

Gender

Female
36 %
Male
64 %

Years of Experience

Less than 1 year
17%
1-4 years
29%
5-9 years
17%
10-19 years
17%
20 years or more
21%

Common Health Benefits

medical benefits
Medical: 74%
dental benefits
Dental: 58%
vision benefits
Vision: 58%
no benefits
None: 26%