$44,750
Avg. Salary
$16.53
Avg. Hourly Rate
Help us gather more data! Is Customer Service Specialist your job title? Find out what you're worth.

The average pay for a Customer Service Specialist in New York, New York is $16.53 per hour.

The average pay for a Customer Service Specialist in New York, New York is $44,750 per year.

$11.61
10%
$16.53
50%
$19.88
90%
MEDIAN $16.53
$31k
10%
$45k
50%
$67k
90%
MEDIAN $44,750
$30,704 - $66,940
$31K
$45K
$67K
MEDIAN: $44,750
10%
50%
90%

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$11.61 - $19.88
$12
$17
$20
MEDIAN: $16.53
10%
50%
90%

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$0$66K
Salary $30,704 - $66,940
Bonus $460 - $12,528
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,839 - $63,406
  • Country: United States
  • Currency: USD
  • Updated: 19 Feb 2019
  • Individuals Reporting: 67
Hourly Data $0$41
Hourly Rate $11.61 - $19.88
Hourly Tips $0.29
Overtime $15.32 - $41.11
Annual Data $0$63K
Bonus $460 - $12,528
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,839 - $63,406
  • Country: United States
  • Currency: USD
  • Updated: 19 Feb 2019
  • Individuals Reporting: 44

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

Read More...
Customer Service Specialist Tasks
  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

About New York, New York

Kings County, New York
8,550,405
Male:
4,081,698 (47.7%)
Female:
4,468,707 (52.3%)
The City of New York, often called New York City or simply New York, is the most populous city in the United States. Located at the southern tip of the state of New York, the city is the center of the New York metropolitan area, one of the most populous urban agglomerations in the world. With a U.S. Census Bureau-estimated 2015 population of 8,550,405 distributed over a land area of just 305 square miles (790 km2), New York is also the most densely populated major city in the United States. A global power city, New York City exerts a significant impact upon commerce, finance, media, art, fashion, research, technology, education, and entertainment, its fast pace defining the term New York minute. Home to the headquarters of the United Nations, New York is an important center for international diplomacy and has been described as the cultural and financial capital of the world. Situated...
New York, NY:
$55,752
New York:
$60,850
$1,317
New York, NY:
$538,300
New York:
$293,500
4.7%

Customer Service Specialist Job Listings

Key Stats for Customer Service Specialist

Gender

Female
67 %
Male
33 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 24 votes.
Less than 1 year
5%
1-4 years
50%
5-9 years
16%
10-19 years
23%
20 years or more
5%

Experience Affects Customer Service Specialist Salaries

▲3%

National Average
$39,000

▼6%

Mid-Career
▼7%

Skills That Affect Customer Service Specialist Salaries

Microsoft Office
▲16%

Phone Support
▲15%

Microsoft Excel
▲15%

Product Support
▲13%


Microsoft Word
▲12%

Data Entry
▲9%

Office Administration
▲9%

Customer Relations
▲7%

Call center operations
▲3%

Call Center
▲2%


National Average
$39,000

Software Knowledge
▼2%

Computer Service
▼6%

Sales
▼8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 24 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

Less than 1 year
5%
1-4 years
50%
5-9 years
16%
10-19 years
23%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 62%
vision benefits
Vision: 56%
no benefits
None: 20%