Customer Service Specialist in Milwaukee Salary

How much does a Customer Service Specialist make in Milwaukee, WI? In Milwaukee, a Customer Service Specialist takes home around $17.06 per hour on average. This is 14% above the national average for a Customer Service Specialist which is $14.75 per hour. Wages for a Customer Service Specialist in Milwaukee range from $10.50 per hour to $21.00 per hour. Total Annual Compensation, which includes hourly rate, bonus, profit sharing, and overtime for a Customer Service Specialist in Milwaukee ranges from $26,464 to $53,638 annually. Job satisfaction is reported as 4 out of 5 stars. Women make up 57% of the Customer Service Specialist workforce in Milwaukee among those reporting. In Milwaukee, a Customer Service Specialist often enjoys medical and dental benefits provided by their employer.

$29,590 - $56,894
$30K
$40K
$57K
MEDIAN: $39,883
10%
50%
90%

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$10.50 - $21.00
$10
$17
$21
MEDIAN: $17.06
10%
50%
90%

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$0$56K
Salary $29,590 - $56,894
Bonus $3,561
Profit Sharing $2,035
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,464 - $53,638
  • Country: United States
  • Currency: USD
  • Updated: 22 Nov 2017
  • Individuals Reporting: 17
Hourly Data $0$22
Hourly Rate $10.50 - $21.00
Overtime $22.35
Annual Data $0$53K
Bonus $3,561
Profit Sharing $2,035
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,464 - $53,638
  • Country: United States
  • Currency: USD
  • Updated: 22 Nov 2017
  • Individuals Reporting: 19

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

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Customer Service Specialist Tasks

  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

About Milwaukee, Wisconsin

Milwaukee County, Wisconsin
600,154
Male:
286,315 (47.7%)
Female:
313,839 (52.3%)
Milwaukee (/mɪlˈwɔːkiː/, /ˈmwɔːki/) is the largest city in the state of Wisconsin and the fifth-largest city in the Midwestern United States. The county seat of Milwaukee County, it is on Lake Michigan's western shore. According to the 2010 census, Milwaukee has a population of 594,833. Milwaukee is the main cultural and economic center of the Milwaukee–Racine–Waukesha Metropolitan Area with a population of 2,043,904 as of an official 2014 estimate. The first Europeans to pass through the area were French Catholic missionaries and fur traders. In 1818, the French Canadian explorer Solomon Juneau settled in the area, and in 1846 Juneau's town combined with two neighboring towns to incorporate as the City of Milwaukee. Large numbers of German immigrants helped increase the city's population during the 1840s, with Poles and other immigrants arriving in the following decades. Known for its brewing traditions, major new additions to the city include the Milwaukee Riverwalk, the...
Milwaukee:
$37,495
Wisconsin:
$55,638
$802
Milwaukee:
$114,000
Wisconsin:
$168,300
5.7%

Customer Service Specialist Job Listings

Key Stats for Customer Service Specialist

Gender

Female
57 %
Male
43 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.
1-4 years
28%
5-9 years
17%
10-19 years
39%
20 years or more
17%

Experience Affects Customer Service Specialist Salaries

Mid-Career
▲4%

National Average
$40,000

Experienced
▼2%

Late-Career
▼4%

Skills That Affect Customer Service Specialist Salaries

Microsoft Office
▲3%

Customer Relationship Management (CRM)
▼0%

National Average
$40,000

Customer Service
▼8%

Phone Support
▼8%

Customer Relations
▼9%

Data Entry
▼10%

Call center operations
▼12%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Gender

Female
57 %
Male
43 %

Years of Experience

1-4 years
28%
5-9 years
17%
10-19 years
39%
20 years or more
17%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 84%
vision benefits
Vision: 48%
no benefits
None: 12%