$36,667
Avg. Salary
$17.71
Avg. Hourly Rate
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The average pay for a Customer Service Specialist in Green Bay, Wisconsin is $17.71 per hour.

The average pay for a Customer Service Specialist in Green Bay, Wisconsin is $36,667 per year.

$13
10%
$18
50%
$20
90%
MEDIAN $18
$0
10%
$37k
50%
$0
90%
MEDIAN $36,667
$13.09 - $19.52
$13
$18
$20
MEDIAN: $17.71
10%
50%
90%

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Hourly Data $0$28
Hourly Rate $13.09 - $19.52
Overtime $25.50
Annual Data $0$42K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,403 - $42,970
  • Country: United States
  • Currency: USD
  • Updated: 4 Nov 2018
  • Individuals Reporting: 15

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

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Customer Service Specialist Tasks

  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

About Green Bay, Wisconsin

Brown County, Wisconsin
105,221
Male:
52,517 (49.9%)
Female:
52,704 (50.1%)
Green Bay is a city in and the county seat of Brown County in the U.S. State of Wisconsin, located at the head of Green Bay, a sub-basin of Lake Michigan, at the mouth of the Fox River. It is located 581 feet (177 m) above sea level and 112 miles (180 km) north of Milwaukee. The population was 104,057 at the 2010 census. Green Bay is the third-largest city in the state of Wisconsin, after Milwaukee and Madison, and the third-largest city on the west shore of Lake Michigan, after Chicago and Milwaukee. Green Bay is home to the National Football League team Green Bay Packers. Green Bay is the principal city of the Green Bay Metropolitan Statistical Area, which covers Brown, Kewaunee, and Oconto counties; the MSA had a combined population of 306,241 at the 2010 census. Green Bay is an industrial city with several meatpacking plants, paper mills, and a port...
Green Bay:
$41,811
Wisconsin:
$55,638
$652
Green Bay:
$125,400
Wisconsin:
$168,300
2.5%

Customer Service Specialist Job Listings

Key Stats for Customer Service Specialist

Gender

Female
67 %
Male
33 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.
1-4 years
29%
5-9 years
18%
10-19 years
29%
20 years or more
24%

Skills That Affect Customer Service Specialist Salaries

Customer Relationship Management (CRM)
▲4%

National Average
$37,000

Customer Service
▼1%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

1-4 years
29%
5-9 years
18%
10-19 years
29%
20 years or more
24%

Common Health Benefits

medical benefits
Medical: 64%
dental benefits
Dental: 64%
vision benefits
Vision: 43%
no benefits
None: 21%