$44,995
Avg. Salary
$17.54
Avg. Hourly Rate
Help us gather more data!
Is Customer Service Specialist your job title? Get your free, personalized salary report
Take our survey now »

The average pay for a Customer Service Specialist in Winston-Salem, North Carolina is $17.54 per hour.

The average pay for a Customer Service Specialist in Winston-Salem, North Carolina is $44,995 per year.

$16
10%
$18
50%
$20
90%
MEDIAN $18
$0
10%
$45k
50%
$0
90%
MEDIAN $44,995

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

Read More...

Customer Service Specialist Tasks

  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

About Winston-Salem, North Carolina

Forsyth County, North Carolina
241,232
Male:
112,520 (46.6%)
Female:
128,712 (53.4%)
Winston-Salem is a city in and the county seat of Forsyth County, North Carolina, United States. With a 2015 estimated population of 241,218, it is the second largest municipality in the Piedmont Triad region and the fifth largest city in the state. Winston-Salem is home to the tallest office building in the region, 100 North Main Street, formerly the Wachovia Building and now known locally as the Wells Fargo Center. Winston-Salem is called the "Twin City" for its dual heritage and "City of the Arts and Innovation" for its dedication to fine arts and theater and technological research. "Camel City" is a reference to the city's historic involvement in the tobacco industry related to locally based R. J. Reynolds Tobacco Company's Camel cigarettes. Winston-Salem is also known for its traditional furniture company. Many locals refer to the city as "Winston" in informal speech. "The Dash" is referenced from the hyphen between...
Winston-Salem:
$41,287
North Carolina:
$47,830
$741
Winston-Salem:
$145,500
North Carolina:
$160,100
5.1%

Customer Service Specialist Job Listings

Key Stats for Customer Service Specialist

5-9 years
22%
10-19 years
56%
20 years or more
22%

Years of Experience

5-9 years
22%
10-19 years
56%
20 years or more
22%

Common Health Benefits

medical benefits
Medical: 57%
dental benefits
Dental: 57%
vision benefits
Vision: 71%
no benefits
None: 29%