Customer Service Specialist in Greensboro, North Carolina Salary

How much does a Customer Service Specialist make in Greensboro, NC? In Greensboro, a Customer Service Specialist takes home approximately $16.34 per hour on average. This is 10% higher than the national average for a Customer Service Specialist which is $14.75 per hour. Wages for a Customer Service Specialist in Greensboro range from $15.62 per hour to $17.66 per hour. Total Annual Pay, which includes hourly rate and overtime for a Customer Service Specialist in Greensboro ranges from $26,214 to $54,753 annually. Job satisfaction is reported as 5 out of 5 stars. Women make up 75% of the Customer Service Specialist workforce in Greensboro among those reporting. In Greensboro, a Customer Service Specialist often enjoys medical, dental, and vision benefits provided by their employer.

$29,832 - $43,950
$34K
MEDIAN: $34,493
50%

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$15.62 - $17.66
$16
MEDIAN: $16.34
50%

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$0$54K
Salary $34,493
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,214 - $54,753
  • Country: United States
  • Currency: USD
  • Updated: 9 Nov 2017
  • Individuals Reporting: 6
Hourly Data $0$33
Hourly Rate $16.34
Overtime $33.00
Annual Data $0$54K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,214 - $54,753
  • Country: United States
  • Currency: USD
  • Updated: 9 Nov 2017
  • Individuals Reporting: 7

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

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Customer Service Specialist Tasks

  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

About Greensboro, North Carolina

Guilford County, North Carolina
285,344
Male:
132,251 (46.3%)
Female:
153,093 (53.7%)
Greensboro (/ˈɡriːnzbʌroʊ/) (formerly Greensborough) is a city in the U.S. state of North Carolina. It is the third-largest city by population in North Carolina and the county seat and largest city in Guilford County and the surrounding Piedmont Triad metropolitan region. According to the 2012 U.S. Census Estimate, Greensboro's population is 277,080. Three major interstate highways (Interstate 85, Interstate 40 and Interstate 73) in the Piedmont region of central North Carolina were built to intersect at this city. In 1808, Greensborough (the spelling before 1895) was planned around a central courthouse square to succeed Guilford Court House as the county seat. This county courts were thus placed closer to the geographical center of the county, a location more easily reached at the time by the majority of the county's citizens, who depended on horse and foot for travel. In 2003, the previous Greensboro – Winston-Salem – High Point metropolitan statistical area (MSA)...
Greensboro:
$44,934
North Carolina:
$47,830
$801
Greensboro:
$148,200
North Carolina:
$160,100
3.2%

Customer Service Specialist Job Listings

Customer Service Specialist Reviews

Q: What is it like working in Greensboro?

Customer Service Specialist in Greensboro:
Pros: I love the ppl here. Great environment and love my coworkers!
Cons: Schedules are very inconvenient.

Key Stats for Customer Service Specialist

Gender

Female
75 %
Male
25 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.
1-4 years
23%
5-9 years
38%
10-19 years
23%
20 years or more
15%

Experience Affects Customer Service Specialist Salaries

Experienced
▲4%

Mid-Career
▲1%

Late-Career
▲1%

National Average
$34,000

Skills That Affect Customer Service Specialist Salaries

Microsoft Excel
▲5%

Customer Service
▲4%

Call center operations
▲4%

Call Center
▲1%

Customer Relations
▲1%

National Average
$34,000

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

1-4 years
23%
5-9 years
38%
10-19 years
23%
20 years or more
15%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 67%
vision benefits
Vision: 56%
no benefits
None: 22%