The average hourly pay for a Customer Service Specialist with Customer Service Metrics skills at J.P. Morgan Chase & Co. (JPMCC) is $15.59.
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Job Description for Customer Service Specialist
Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within thei…Read more
Customer Service Specialist Tasks
- Update customer files and databases.
- Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
- Investigate and follow up on customer problems.
- Document outcomes and steps taken.
Popular Employer Salaries for Customer Service Specialist
The top respondents for the job title Customer Service Specialist are from the companies The Home Depot Inc., Verizon Wireless and Best Buy. Reported salaries are highest at Verizon Wireless where the average pay is $15.73. Best Buy pays the lowest at around $10.84.
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Popular Skills for Customer Service Specialist
Avg. Hourly Rate
Skills that pay less than market rate include Data Entry, Phone Support, Customer Relations, Customer Service and Call Center Operations.
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