The average hourly pay for a Customer Service Specialist with Customer Service Metrics skills is $15.37.
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$11 - $20
$101 - $1,014
$0 - $8,650
$23,759 - $51,966
Your Market Worth Over Time
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Job Description for Customer Service Specialist
Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within thei…Read more
Customer Service Specialist Tasks
- Update customer files and databases.
- Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
- Investigate and follow up on customer problems.
- Document outcomes and steps taken.
Popular Employer Salaries for Customer Service Specialist
The top respondents for the job title Customer Service Specialist are from the companies The Home Depot Inc., Verizon Wireless and Best Buy. Reported salaries are highest at Verizon Wireless where the average pay is $15.73. Other companies that offer high salaries for this role include J.P. Morgan Chase & Co. (JPMCC), earning around $15.59. Best Buy pays the lowest at around $10.12. The Home Depot Inc. also pays on the lower end of the scale, paying $12.50.
Explore the most common career paths for Customer Service Specialist. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Customer Service Specialist
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Customer Service Specialist Job Listings
Popular Skills for Customer Service Specialist
Avg. Hourly Rate
Skills that pay less than market rate include Phone Support, Call Center Operations, Data Entry, Customer Relations and Customer Service.
Pay by Experience Level for Customer Service Specialist
An entry-level Customer Service Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $13.73 based on 9 salaries. An early career Customer Service Specialist with 1-4 years of experience earns an average total compensation of $14.94 based on 136 salaries. A mid-career Customer Service Specialist with 5-9 years of experience earns an average total compensation of $15.79 based on 78 salaries. An experienced Customer Service Specialist with 10-19 years of experience earns an average total compensation of $16.72 based on 71 salaries. In their late career (20 years and higher), employees earn an average total compensation of $17.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Service Specialist in their job title in San Francisco, California earn an average of 22.0% more than the national average. These job titles also find higher than average salaries in Greensboro, North Carolina (11.5% more) and Charlotte, North Carolina (10.6% more). The lowest salaries can be found in New York, New York (8.9% less) and Houston, Texas (2.4% less).
Years of Experience
This data is based on 322 survey responses.
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