Avg. Base Hourly Rate (USD)
The average hourly pay for a Customer Service Specialist is $16.00
What is the Pay by Experience Level for Customer Service Specialists?
An early career Customer Service Specialist with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $15.72 based on 11 salaries. A mid-career Customer Service Specialist with 5-9 years of experience earns an average total compensation of $17.09 based on 5 salaries. An …Read more
What Do Customer Service Specialists Do?
Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within …Read more
- Update customer files and databases.
- Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
- Investigate and follow up on customer problems.
- Document outcomes and steps taken.