The average hourly pay for a Customer Service Specialist with Phone Support skills is $15.45.
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What Do Customer Service Specialists Do?
Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within thei…Read more
Customer Service Specialist Tasks
- Update customer files and databases.
- Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
- Investigate and follow up on customer problems.
- Document outcomes and steps taken.
Popular Employer Salaries for Customer Service Specialist
The top respondents for the job title Customer Service Specialist are from the companies Best Buy, The Home Depot Inc. and Verizon Wireless. Reported salaries are highest at Lowe's Home Improvement Inc. where the average pay is $17.00. Other companies that offer high salaries for this role include Verizon Wireless and J.P. Morgan Chase & Co. (JPMCC), earning around $16.51 and $15.65, respectively. JCPenney pays the lowest at around $9.67. Best Buy and The Home Depot Inc. also pay on the lower end of the scale, paying $12.06 and $12.53, respectively.
Explore the most common career paths for Customer Service Specialist. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner
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Customer Service Specialist
Customer Service Representative (CSR)
Somewhat common (8 - 20%)
Customer Service Specialist Job Listings
What Are Popular Skills for Customer Service Specialists?
Skills in Data Entry, Call Center Operations and Customer Relationship Management (CRM) are correlated to pay that is above average. Skills that pay less than market rate include Customer Relations and Customer Service.
What is the Pay by Experience Level for Customer Service Specialists?
An entry-level Customer Service Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $14.33 based on 45 salaries. An early career Customer Service Specialist with 1-4 years of experience earns an average total compensation of $14.75 based on 593 salaries. A mid-career Customer Service Specialist with 5-9 years of experience earns an average total compensation of $15.74 based on 283 salaries. An experienced Customer Service Specialist with 10-19 years of experience earns an average total compensation of $16.06 based on 339 salaries. In their late career (20 years and higher), employees earn an average total compensation of $17.
Pay Difference by Location
Employees with Customer Service Specialist in their job title in New York, New York earn an average of 13.8% more than the national average. These job titles also find higher than average salaries in Portland, Oregon (10.1% more) and Atlanta, Georgia (5.2% more). The lowest salaries can be found in Chicago, Illinois (6.1% less).
Years of Experience
This data is based on 1,450 survey responses.