$39,498
Avg. Salary
$14.94
Avg. Hourly Rate

Average additional compensation:

$1,492

Bonus

$983

Profit Sharing

$1,350

Commission

What am I worth?
How should I pay?

The average pay for a Customer Service Specialist with Phone Support skills is $14.94 per hour.

The average pay for a Customer Service Specialist with Phone Support skills is $39,498 per year.

10%
$10.43
10%
$14.94
50%
$19.81
90%
90%
MEDIAN $14.94
10%
$28k
10%
$39k
50%
$52k
90%
90%
MEDIAN $39,498
$28,381 - $51,853
$28K
$39K
$52K
MEDIAN: $39,498
10%
50%
90%

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$10.43 - $19.81
$10
$15
$20
MEDIAN: $14.94
10%
50%
90%

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$0$51K
Salary $28,381 - $51,853
Bonus $295 - $4,921
Profit Sharing $125 - $2,500
Commission $196 - $7,660
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,178 - $47,442
  • Country: United States
  • Currency: USD
  • Updated: 24 Feb 2019
  • Individuals Reporting: 379
Hourly Data $0$30
Hourly Rate $10.43 - $19.81
Hourly Tips $0.85
Overtime $15.02 - $30.85
Annual Data $0$47K
Bonus $295 - $4,921
Commission $196 - $7,660
Profit Sharing $125 - $2,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,178 - $47,442
  • Country: United States
  • Currency: USD
  • Updated: 24 Feb 2019
  • Individuals Reporting: 1,121

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

Read More...
Customer Service Specialist Tasks
  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

Popular Employer Salaries for Customer Service Specialist

Customer Service Specialist Job Listings

Pay by Experience Level for Customer Service Specialist

Pay by Experience for a Customer Service Specialist has a positive trend. An entry-level Customer Service Specialist with less than 5 years of experience can expect to earn an average total compensation of $31,000 based on 357 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $33,000 based on 214 salaries. An experienced Customer Service Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $35,000 based on 203 salaries. A Customer Service Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $35,000 based on 65 salaries.

Key Stats for Customer Service Specialist

Gender

Female
78 %
Male
22 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 418 votes.
Less than 1 year
3%
1-4 years
41%
5-9 years
21%
10-19 years
24%
20 years or more
11%

Experience Affects Customer Service Specialist Salaries

Experienced
▲5%

Late-Career
▲3%

National Average
$34,000

Mid-Career
▼1%

▼8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 418 votes.

Gender

Female
78 %
Male
22 %

Years of Experience

Less than 1 year
3%
1-4 years
41%
5-9 years
21%
10-19 years
24%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 74%
dental benefits
Dental: 66%
vision benefits
Vision: 59%
no benefits
None: 24%