Customer Service Specialist in Phoenix, Arizona Salary

The average rate for a Customer Service Specialist in Phoenix, Arizona is $16.06 per hour.

$26,288 - $56,673
$26K
$47K
$57K
MEDIAN: $46,965
10%
50%
90%

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$11.84 - $20.15
$12
$17
$20
MEDIAN: $16.52
10%
50%
90%

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$0$56K
Salary $26,288 - $56,673
Bonus $151.01 - $15,893
Commission $4,300
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,732 - $53,488
  • Country: United States
  • Currency: USD
  • Updated: 17 Nov 2017
  • Individuals Reporting: 15
Hourly Data $0$32
Hourly Rate $11.84 - $20.15
Overtime $26.20
Annual Data $0$53K
Bonus $151.01 - $15,893
Commission $4,300
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,732 - $53,488
  • Country: United States
  • Currency: USD
  • Updated: 17 Nov 2017
  • Individuals Reporting: 40

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

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Customer Service Specialist Tasks

  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

About Phoenix, Arizona

Maricopa County, Arizona
1,563,001
Male:
786,833 (50.3%)
Female:
776,168 (49.7%)
Phoenix (/ˈfiːnᵻks/) is the capital and most populous city of the U.S. state of Arizona. With 1,563,025 people (as of 2015), Phoenix is the sixth most populous city nationwide, the most populous state capital in the United States, and the only state capital with a population of more than 1 million residents. Phoenix is the anchor of the Phoenix metropolitan area, also known as the Valley of the Sun, which in turn is a part of the Salt River Valley. The metropolitan area is the 12th largest by population in the United States, with approximately 4.3 million people as of 2010. In addition, Phoenix is the county seat of Maricopa County and, at 517.9 square miles (1,341 km2), it is the largest city in the state, nearly twice the size of Tucson and one of the largest cities in the United States. Settled in 1867 as an agricultural community near the confluence of the...
Phoenix:
$48,452
Arizona:
$51,492
$922
Phoenix:
$200,800
Arizona:
$194,300
4.0%

Customer Service Specialist Job Listings

Pay by Experience Level for Customer Service Specialist

Pay by Experience for a Customer Service Specialist has a positive trend. An entry-level Customer Service Specialist with less than 5 years of experience can expect to earn an average total compensation of $38,000 based on 19 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $38,000 based on 15 salaries. An experienced Customer Service Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $36,000 based on 16 salaries. A Customer Service Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $46,000 based on 5 salaries.

Key Stats for Customer Service Specialist

Gender

Female
72 %
Male
28 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 12 votes.
Less than 1 year
2%
1-4 years
44%
5-9 years
15%
10-19 years
27%
20 years or more
13%

Experience Affects Customer Service Specialist Salaries

Late-Career
▲21%

Entry-Level
▼0%

▼0%

National Average
$38,000

▼4%

Skills That Affect Customer Service Specialist Salaries

Customer Relationship Management (CRM)
▼0%

National Average
$38,000


Call center operations
▼4%

Phone Support
▼6%

Microsoft Word
▼6%

Office Administration
▼6%

Customer Relations
▼12%

Microsoft Excel
▼14%

Microsoft Office
▼14%

▼15%

Computer Service
▼18%

Data Entry
▼23%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 12 votes.

Gender

Female
72 %
Male
28 %

Years of Experience

Less than 1 year
2%
1-4 years
44%
5-9 years
15%
10-19 years
27%
20 years or more
13%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 82%
vision benefits
Vision: 68%
no benefits
None: 13%