The average hourly pay for a Customer Service Specialist with Customer Service Metrics skills in Charlotte, North Carolina is $17.00.
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$14 - $22
$28,080 - $52,843
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Job Description for Customer Service Specialist
Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within thei…Read more
Customer Service Specialist Tasks
- Update customer files and databases.
- Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
- Investigate and follow up on customer problems.
- Document outcomes and steps taken.
Explore the most common career paths for Customer Service Specialist. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Customer Service Specialist
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Customer Service Specialist Job Listings
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Popular Skills for Customer Service Specialist
Avg. Hourly Rate
Skills that pay less than market rate include Customer Relations, Phone Support, Data Entry, Call Center Operations and Customer Service.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Service Specialist in their job title in San Francisco, California earn an average of 10.3% more than the national average. These job titles also find higher than average salaries in Greensboro, North Carolina (0.8% more). The lowest salaries can be found in New York, New York (17.6% less), Houston, Texas (11.8% less) and Tampa, Florida (8.2% less).