Average Customer Service Specialist with Customer Service Metrics Skills Hourly Pay in Charlotte, North Carolina

$17.00
Avg. Hourly Rate
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The average hourly pay for a Customer Service Specialist with Customer Service Metrics skills in Charlotte, North Carolina is $17.00.
25%
$13.50
25%
$17.00
50%
$22.25
75%
75%
MEDIAN $17.00
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United States (change)
Hourly Rate
$14 - $22
Total Pay
$28,080 - $52,843

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Job Description for Customer Service Specialist

Customer Service Specialist Tasks
  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

Career Paths

Explore the most common career paths for Customer Service Specialist. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Customer Service Specialist
Customer Service Representative (CSR)
Administrative Assistant
Customer Service Manager
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Customer Service Specialist Job Listings

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Popular Skills for Customer Service Specialist

Skills that pay less than market rate include Customer Relations, Phone Support, Data Entry, Call Center Operations and Customer Service.
Employees with Customer Service Specialist in their job title in San Francisco, California earn an average of 10.3% more than the national average. These job titles also find higher than average salaries in Greensboro, North Carolina (0.8% more). The lowest salaries can be found in New York, New York (17.6% less), Houston, Texas (11.8% less) and Tampa, Florida (8.2% less).