The average hourly pay for a Customer Service Specialist with Microsoft Office skills at AT&T Inc. is $17.74.
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$35,439 - $56,820
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Job Description for Customer Service Specialist
Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within thei…Read more
Customer Service Specialist Tasks
- Update customer files and databases.
- Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
- Investigate and follow up on customer problems.
- Document outcomes and steps taken.
Popular Employer Salaries for Customer Service Specialist
The top respondents for the job title Customer Service Specialist are from the companies Best Buy, J.P. Morgan Chase & Co. (JPMCC) and Verizon Wireless. Reported salaries are highest at Bank of America Corp. (BOFA) where the average pay is $17.74. Other companies that offer high salaries for this role include Chase Bank and Verizon Wireless, earning around $17.21 and $16.35, respectively. Best Buy pays the lowest at around $10.72. The Home Depot Inc. and J.P. Morgan Chase & Co. (JPMCC) also pay on the lower end of the scale, paying $12.01 and $14.31, respectively.
Customer Service Specialist Job Listings
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Popular Skills for Customer Service Specialist
Avg. Hourly Rate
Skills that pay less than market rate include Microsoft Excel, Customer Relations, Phone Support, Data Entry and Customer Service.
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