$39,664
Avg. Salary
$15.43
Avg. Hourly Rate

Average additional compensation:

$1,536

Bonus

$1,050

Profit Sharing

$1,800

Commission

What am I worth?
How should I pay?

The average pay for a Customer Service Specialist with Microsoft Office skills is $15.43 per hour.

The average pay for a Customer Service Specialist with Microsoft Office skills is $39,664 per year.

10%
$11.45
10%
$15.43
50%
$20.48
90%
90%
MEDIAN $15.43
10%
$30k
10%
$40k
50%
$53k
90%
90%
MEDIAN $39,664
$29,848 - $52,961
$30K
$40K
$53K
MEDIAN: $39,664
10%
50%
90%

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$11.45 - $20.48
$11
$15
$20
MEDIAN: $15.43
10%
50%
90%

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$0$52K
Salary $29,848 - $52,961
Bonus $464 - $5,004
Profit Sharing $145 - $4,122
Commission $296 - $9,899
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,056 - $49,232
  • Country: United States
  • Currency: USD
  • Updated: 20 Mar 2019
  • Individuals Reporting: 365
Hourly Data $0$33
Hourly Rate $11.45 - $20.48
Overtime $16.20 - $33.01
Annual Data $0$49K
Bonus $464 - $5,004
Commission $296 - $9,899
Profit Sharing $145 - $4,122
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,056 - $49,232
  • Country: United States
  • Currency: USD
  • Updated: 20 Mar 2019
  • Individuals Reporting: 785

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

Read More...
Customer Service Specialist Tasks
  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

Popular Employer Salaries for Customer Service Specialist

Customer Service Specialist Job Listings

Pay by Experience Level for Customer Service Specialist

Pay by Experience for a Customer Service Specialist has a positive trend. An entry-level Customer Service Specialist with less than 5 years of experience can expect to earn an average total compensation of $33,000 based on 305 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $35,000 based on 185 salaries. An experienced Customer Service Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $36,000 based on 178 salaries. A Customer Service Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $38,000 based on 78 salaries.

Key Stats for Customer Service Specialist

Gender

Female
81 %
Male
19 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 295 votes.
Less than 1 year
4%
1-4 years
37%
5-9 years
21%
10-19 years
25%
20 years or more
13%

Experience Affects Customer Service Specialist Salaries

Late-Career
▲10%

▲3%

Mid-Career
▲1%

National Average
$35,000

▼5%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 295 votes.

Gender

Female
81 %
Male
19 %

Years of Experience

Less than 1 year
4%
1-4 years
37%
5-9 years
21%
10-19 years
25%
20 years or more
13%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 70%
vision benefits
Vision: 61%
no benefits
None: 20%