The average hourly pay for a Customer Service Specialist with Microsoft Office skills is $15.56.
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$12 - $21
$414 - $4,942
$76 - $4,932
$291 - $9,967
$25,363 - $48,779
Your Market Worth Over Time
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Job Description for Customer Service Specialist
Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within thei…Read more
Customer Service Specialist Tasks
- Update customer files and databases.
- Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
- Investigate and follow up on customer problems.
- Document outcomes and steps taken.
Popular Employer Salaries for Customer Service Specialist
The top respondents for the job title Customer Service Specialist are from the companies Best Buy, J.P. Morgan Chase & Co. (JPMCC) and Verizon Wireless. Reported salaries are highest at AT&T Inc. where the average pay is $17.74. Other companies that offer high salaries for this role include Bank of America Corp. (BOFA) and Chase Bank, earning around $17.74 and $17.21, respectively. Best Buy pays the lowest at around $10.72. The Home Depot Inc. and J.P. Morgan Chase & Co. (JPMCC) also pay on the lower end of the scale, paying $12.01 and $14.31, respectively.
Customer Service Specialist Job Listings
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Popular Skills for Customer Service Specialist
Avg. Hourly Rate
Skills that pay less than market rate include Phone Support, Call Center Operations, Data Entry, Customer Relations and Customer Service.
Pay by Experience Level for Customer Service Specialist
An entry-level Customer Service Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $14.81 based on 45 salaries. An early career Customer Service Specialist with 1-4 years of experience earns an average total compensation of $15.08 based on 418 salaries. A mid-career Customer Service Specialist with 5-9 years of experience earns an average total compensation of $16.00 based on 209 salaries. An experienced Customer Service Specialist with 10-19 years of experience earns an average total compensation of $16.66 based on 282 salaries. In their late career (20 years and higher), employees earn an average total compensation of $16.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Service Specialist in their job title in Chicago, Illinois earn an average of 8.8% more than the national average. These job titles also find higher than average salaries in Dallas, Texas (8.7% more) and New York, New York (7.6% more). The lowest salaries can be found in Houston, Texas (6.9% less) and Salt Lake City, Utah (2.8% less).
Years of Experience
This data is based on 1,099 survey responses.
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