The average salary for a Customer Service Specialist with Microsoft Excel skills in Chicago, Illinois is $44,500.
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Job Description for Customer Service Specialist
Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within thei…Read more
Customer Service Specialist Tasks
- Update customer files and databases.
- Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
- Investigate and follow up on customer problems.
- Document outcomes and steps taken.
Customer Service Specialist Job Listings
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Popular Skills for Customer Service Specialist
Call Center Operations
Skills that pay less than market rate include Call Center Operations, Phone Support, Data Entry, Customer Relations and Customer Service.
Pay by Experience Level for Customer Service Specialist
An early career Customer Service Specialist with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $48,595 based on 9 salaries. A mid-career Customer Service Specialist with 5-9 years of experience earns an average total compensation of $50,000 based on 5 salaries.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Service Specialist in their job title in Phoenix, Arizona earn an average of 16.5% more than the national average. These job titles also find higher than average salaries in New York, New York (10.9% more) and Houston, Texas (4.5% more). The lowest salaries can be found in Tampa, Florida (22.1% less), Dallas, Texas (15.7% less) and Seattle, Washington (10.8% less).
Years of Experience
This data is based on 14 survey responses.
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