Customer Service Specialist in Chicago, Illinois Salary
A Customer Service Specialist in Chicago, Illinois earns an average salary of $45,540 per year. Most people with this job move on to other positions after 20 years in this field. The skills that increase pay for this job the most are Microsoft Excel, Software Knowledge, Customer Relationship Management (CRM), Sales, and Product Support.
|Salary||$31,142 - $58,067|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$25,850 - $54,921|
|Hourly Rate||$11.27 - $21.92|
|Total Pay (||$25,850 - $54,921|
Job Description for Customer Service Specialist
Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.Read More...
Customer service specialists must have good phone and (as needed) email skills. They should have an outgoing personality and a positive demeanor. The best candidates will have a college degree and previous experience in the customer service industry. (Copyright 2017 PayScale.com)
Customer Service Specialist Tasks
- Update customer files and databases.
- Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
- Investigate and follow up on customer problems.
- Document outcomes and steps taken.
Customer Service Specialist Job Listings
Pay by Experience Level for Customer Service Specialist
Pay by Experience for a Customer Service Specialist has a positive trend. An entry-level Customer Service Specialist with less than 5 years of experience can expect to earn an average total compensation of $41,000 based on 43 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $38,000 based on 18 salaries. An experienced Customer Service Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $39,000 based on 15 salaries. A Customer Service Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $42,000 based on 5 salaries.
More Cities for Customer Service Specialist
Key Stats for Customer Service Specialist
Rated 4 out of 5
based on 12 votes.