Customer Service Specialist in Chicago, Illinois Salary

A Customer Service Specialist in Chicago, Illinois earns an average salary of $45,540 per year. Most people with this job move on to other positions after 20 years in this field. The skills that increase pay for this job the most are Microsoft Excel, Software Knowledge, Customer Relationship Management (CRM), Sales, and Product Support.

$31,142 - $58,067
$31K
$41K
$58K
MEDIAN: $40,632
10%
50%
90%

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$11.27 - $21.92
$11
$15
$22
MEDIAN: $15.34
10%
50%
90%

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$0$58K
Salary $31,142 - $58,067
Bonus $2,000
Profit Sharing $5,550
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,850 - $54,921
  • Country: United States
  • Currency: USD
  • Updated: 16 Nov 2017
  • Individuals Reporting: 53
Hourly Data $0$24
Hourly Rate $11.27 - $21.92
Overtime $24.17
Annual Data $0$54K
Bonus $2,000
Profit Sharing $5,550
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,850 - $54,921
  • Country: United States
  • Currency: USD
  • Updated: 16 Nov 2017
  • Individuals Reporting: 35

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

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Customer Service Specialist Tasks

  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

About Chicago, Illinois

Cook County, Illinois
2,720,556
Male:
1,320,015 (48.5%)
Female:
1,400,541 (51.5%)
Chicago (/ʃᵻˈkɑːɡoʊ/ or /ʃᵻˈkɔːɡoʊ/), officially the City of Chicago, is the third-most populous city in the United States. With over 2.7 million residents, it is the most populous city in the state of Illinois and the Midwestern United States, and the county seat of Cook County. The Chicago metropolitan area, often referred to as Chicagoland, has nearly 10 million people and is the third-largest in the U.S. Chicago was incorporated as a city in 1837, near a portage between the Great Lakes and the Mississippi River watershed, and grew rapidly in the mid-nineteenth century. The city is an international hub for finance, commerce, industry, technology, telecommunications, and transportation: O'Hare International Airport is the second-busiest airport in the world when measured by aircraft traffic; the region also has the largest number of U.S. highways and rail road freight. In 2012, Chicago was listed as an alpha global city by the Globalization and World Cities Research...
Chicago:
$50,702
Illinois:
$59,588
$985
Chicago:
$238,500
Illinois:
$180,300
6.3%

Customer Service Specialist Job Listings

Pay by Experience Level for Customer Service Specialist

Pay by Experience for a Customer Service Specialist has a positive trend. An entry-level Customer Service Specialist with less than 5 years of experience can expect to earn an average total compensation of $41,000 based on 43 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $38,000 based on 18 salaries. An experienced Customer Service Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $39,000 based on 15 salaries. A Customer Service Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $42,000 based on 5 salaries.

Key Stats for Customer Service Specialist

Gender

Female
76 %
Male
24 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 12 votes.
Less than 1 year
6%
1-4 years
47%
5-9 years
23%
10-19 years
19%
20 years or more
6%

Experience Affects Customer Service Specialist Salaries

Late-Career
▲12%

▲9%

▲3%

Mid-Career
▲2%

National Average
$38,000

Skills That Affect Customer Service Specialist Salaries

Microsoft Excel
▲29%

Software Knowledge
▲29%

Customer Relationship Management (CRM)
▲26%

Sales
▲25%

Product Support
▲24%



Microsoft Word
▲7%

Data Entry
▲4%

Phone Support
▲3%

Call center operations
▲3%

Microsoft Office
▲3%

National Average
$38,000

Computer Service
▼4%

Office Administration
▼5%

▼13%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 12 votes.

Gender

Female
76 %
Male
24 %

Years of Experience

Less than 1 year
6%
1-4 years
47%
5-9 years
23%
10-19 years
19%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 64%
vision benefits
Vision: 56%
no benefits
None: 22%