$44,219
Avg. Salary
$14.48
Avg. Hourly Rate
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The average pay for a Customer Service Specialist in Norcross, Georgia is $14.48 per hour.

The average pay for a Customer Service Specialist in Norcross, Georgia is $44,219 per year.

$0
10%
$14
50%
$0
90%
MEDIAN $14
$0
10%
$44k
50%
$0
90%
MEDIAN $44,219

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

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Customer Service Specialist Tasks

  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

About Norcross, Georgia

Gwinnett County, Georgia
15,799
Male:
8,563 (54.2%)
Female:
7,236 (45.8%)
Norcross is a city in Gwinnett County, Georgia, United States. The population as of the 2010 census was 9,116, while in 2015 the estimated population was 16,634. It is included in the Atlanta-Sandy Springs-Marietta metropolitan statistical area, which is included in the Atlanta-Sandy Springs-Gainesville combined statistical area. Named for former Atlanta Mayor Jonathan Norcross, it was chartered as a town on October 26, 1870. The city sits along the Eastern Continental Divide. Streams to the west of the city center travel to the Chattahoochee River and ultimately the Gulf of Mexico, while streams to the east flow to the Yellow River, a tributary of the Ocmulgee River, which flows to the Atlantic Ocean north of Brunswick. This divide, or ridge, played a significant role in the early settlement of the area. Originally, the Creek and Cherokee people occupied this land, and the ridgeline was used as a major transportation route. Two American...
Norcross:
$39,436
Georgia:
$49,342
$893
Norcross:
$157,100
Georgia:
$148,000
7.2%

Customer Service Specialist Job Listings

Key Stats for Customer Service Specialist

Gender

Female
25 %
Male
75 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.
1-4 years
43%
5-9 years
29%
10-19 years
14%
20 years or more
14%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.

Gender

Female
25 %
Male
75 %

Years of Experience

1-4 years
43%
5-9 years
29%
10-19 years
14%
20 years or more
14%

Common Health Benefits

medical benefits
Medical: 60%
dental benefits
Dental: 60%
vision benefits
Vision: 40%
no benefits
None: 40%