Customer Service Specialist in Atlanta, Georgia Salary

How much does a Customer Service Specialist make in Atlanta, GA? In Atlanta, a Customer Service Specialist earns an average of $15.04 per hour. This is 2% above the national average for a Customer Service Specialist which is $14.75 per hour. Wages for a Customer Service Specialist in Atlanta range from $9.93 per hour to $18.81 per hour. Total Annual Pay, which includes hourly rate, bonus, and overtime for a Customer Service Specialist in Atlanta ranges from $21,510 to $49,127 annually. Job satisfaction is reported as 5 out of 5 stars. Women make up 83% of the Customer Service Specialist workforce in Atlanta among those reporting. Many report receiving medical, dental, and vision benefits from their employer.

$24,511 - $50,171
$25K
$38K
$50K
MEDIAN: $37,517
10%
50%
90%

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$9.93 - $18.81
$9
$15
$19
MEDIAN: $15.04
10%
50%
90%

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$0$50K
Salary $24,511 - $50,171
Bonus $3,250
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,510 - $49,127
  • Country: United States
  • Currency: USD
  • Updated: 19 Nov 2017
  • Individuals Reporting: 22
Hourly Data $0$26
Hourly Rate $9.93 - $18.81
Overtime $22.36
Annual Data $0$49K
Bonus $3,250
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,510 - $49,127
  • Country: United States
  • Currency: USD
  • Updated: 19 Nov 2017
  • Individuals Reporting: 36

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

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Customer Service Specialist Tasks

  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

About Atlanta, Georgia

Fulton County, Georgia
463,875
Male:
223,960 (48.3%)
Female:
239,915 (51.7%)
Atlanta is the capital of and the most populous city in the U.S. state of Georgia, with an estimated 2015 population of 463,878. Atlanta is the cultural and economic center of the Atlanta metropolitan area, home to 5,522,942 people and the ninth largest metropolitan area in the United States. Atlanta is the county seat of Fulton County, and a small portion of the city extends eastward into DeKalb County. Atlanta was established in 1837 at the intersection of two railroad lines, and the city rose from the ashes of the American Civil War to become a national center of commerce. In the decades following the Civil Rights Movement, during which the city earned a reputation as "too busy to hate" for the relatively progressive views of some of its citizens and leaders compared to other cities in the Deep South Atlanta attained international prominence. Atlanta is the primary transportation hub of...
Atlanta:
$50,210
Georgia:
$51,244
$981
Atlanta:
$241,200
Georgia:
$159,300
4.8%

Customer Service Specialist Job Listings

Pay by Experience Level for Customer Service Specialist

Pay by Experience for a Customer Service Specialist has a positive trend. An entry-level Customer Service Specialist with less than 5 years of experience can expect to earn an average total compensation of $33,000 based on 17 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $30,000 based on 22 salaries. An experienced Customer Service Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $30,000 based on 23 salaries. A Customer Service Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $36,000 based on 6 salaries.

Key Stats for Customer Service Specialist

Gender

Female
83 %
Male
17 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 14 votes.
1-4 years
24%
5-9 years
31%
10-19 years
29%
20 years or more
16%

Experience Affects Customer Service Specialist Salaries

Late-Career
▲6%

National Average
$34,000

Entry-Level
▼4%

▼13%

▼14%

Skills That Affect Customer Service Specialist Salaries

Product Support
▲4%


Phone Support
▲2%

National Average
$34,000


Microsoft Excel
▼3%

Microsoft Word
▼3%

Software Knowledge
▼4%

Customer Relationship Management (CRM)
▼5%

Accounts Receivable
▼7%

Sales
▼9%

Microsoft Office
▼11%

Call center operations
▼12%

Call Center
▼15%

Data Entry
▼15%

Inside Sales
▼16%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 14 votes.

Gender

Female
83 %
Male
17 %

Years of Experience

1-4 years
24%
5-9 years
31%
10-19 years
29%
20 years or more
16%

Common Health Benefits

medical benefits
Medical: 72%
dental benefits
Dental: 67%
vision benefits
Vision: 67%
no benefits
None: 28%