Avg. Base Hourly Rate (USD)
The average hourly pay for a Customer Service Team Leader is $13.44
What is the Pay by Experience Level for Customer Service Team Leaders?
An entry-level Customer Service Team Leader with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $10.94 based on 6 salaries. An early career Customer Service Team Leader with 1-4 years of experience earns an average total compensation of $12.23 based on 41 …Read more
What Do Customer Service Team Leaders Do?
Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, …Read more
- Lead a team of customer service representatives, define standards, and determine goals or objectives.
- Handle customer inquiries.
- Train existing and new employees in topics such as safety, standards, and team language.
- Research and follow up on account or service problems to identify and solve root causes.