Average Customer Support Engineer with Information Technology (IT) Support Skills Salary

$59,965
Avg. SalaryShow Hourly Rate
$4,508
Bonus
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The average salary for a Customer Support Engineer with Information Technology (IT) Support skills is $59,965.
10%
$37k
MEDIAN
$60k
90%
$92k
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United States (change)
Salary
$37k - $92k
Bonus
$507 - $11k
Total Pay
$37k - $87k

Your Market Worth Over Time

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Job Description for Customer Support Engineer

Customer Support Engineer Tasks
  • Directly troubleshoot and solve technical issues with customers.
  • Document customer needs, problems, interventions and interactions, informing clients as changes occur.
  • Use debugging tools, simulations, and scripts to isolate and fix problems.
  • Guide and assist with installations and technical training, including documentation.

Popular Employer Salaries for Customer Support Engineer

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Popular Skills for Customer Support Engineer

Skills in Troubleshooting, Customer Service, Cisco Networking, Network Support and Linux are correlated to pay that is above average.

Pay by Experience Level for Customer Support Engineer

An entry-level Customer Support Engineer with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $56,708 based on 5 salaries. An early career Customer Support Engineer with 1-4 years of experience earns an average total compensation of $56,708 based on 28 salaries. A mid-career Customer Support Engineer with 5-9 years of experience earns an average total compensation of $63,680 based on 11 salaries. An experienced Customer Support Engineer with 10-19 years of experience earns an average total compensation of $82,424 based on 7 salaries.

Years of Experience

This data is based on 51 survey responses.
Entry Level
9.8%
Early Career
54.9%
Mid Career
21.6%
Experienced
13.7%