The average salary for a Customer Support Engineer with Troubleshooting skills is $64,421.
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Job Description for Customer Support Engineer
Customer support engineers respond to customer inquiries about technical problems through an Internet-based system, telephone calls, and email. They must have strong communication skills, both verbal and written, and be able to work under pressure to solve the technical problems for personal and business clients. The customer support engineer documents calls from clients and provides troubleshooting help to find the problem and isolate it. They then must find the resolution and ensure the cli…Read more
Customer Support Engineer Tasks
- Directly troubleshoot and solve technical issues with customers.
- Document customer needs, problems, interventions and interactions, informing clients as changes occur.
- Use debugging tools, simulations, and scripts to isolate and fix problems.
- Guide and assist with installations and technical training, including documentation.
Popular Employer Salaries for Customer Support Engineer
The top respondents for the job title Customer Support Engineer are from the companies Cisco Systems Inc, NCR Corp and ASML Lithography. Reported salaries are highest at ASML Lithography where the average pay is $81,350. Other companies that offer high salaries for this role include Osisoft, Inc., earning around $75,758. NCR Corp pays the lowest at around $43,300. Cisco Systems Inc also pays on the lower end of the scale, paying $67,538.
Customer Support Engineer Job Listings
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Popular Skills for Customer Support Engineer
Skills in Cisco Networking, Network Support and Linux are correlated to pay that is above average. Skills that pay less than market rate include Information Technology (IT) Support and Customer Service.
Pay by Experience Level for Customer Support Engineer
An entry-level Customer Support Engineer with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $62,544 based on 25 salaries. An early career Customer Support Engineer with 1-4 years of experience earns an average total compensation of $61,667 based on 144 salaries. A mid-career Customer Support Engineer with 5-9 years of experience earns an average total compensation of $64,402 based on 62 salaries. An experienced Customer Support Engineer with 10-19 years of experience earns an average total compensation of $86,384 based on 42 salaries. In their late career (20 years and higher), employees earn an average total compensation of $83,000.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Support Engineer in their job title in San Jose, California earn an average of 55.5% more than the national average. These job titles also find higher than average salaries in San Francisco, California (36.6% more) and Dallas, Texas (11.8% more). The lowest salaries can be found in Boston, Massachusetts (8.1% less), Philadelphia, Pennsylvania (3.8% less) and Raleigh, North Carolina (3.4% less).
Years of Experience
This data is based on 292 survey responses.
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