The average salary for a Customer Support Engineer with Product Support skills is $61,563.
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$45k - $86k
$1k - $8k
$0 - $8k
$40k - $108k
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Job Description for Customer Support Engineer
Customer support engineers respond to customer inquiries about technical problems through an Internet-based system, telephone calls, and email. They must have strong communication skills, both verbal and written, and be able to work under pressure to solve the technical problems for personal and business clients. The customer support engineer documents calls from clients and provides troubleshooting help to find the problem and isolate it. They then must find the resolution and ensure the cli…Read more
Customer Support Engineer Tasks
- Directly troubleshoot and solve technical issues with customers.
- Document customer needs, problems, interventions and interactions, informing clients as changes occur.
- Use debugging tools, simulations, and scripts to isolate and fix problems.
- Guide and assist with installations and technical training, including documentation.
Customer Support Engineer Job Listings
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Popular Skills for Customer Support Engineer
Skills in Troubleshooting, Customer Service, Cisco Networking and Network Support are correlated to pay that is above average. Skills that pay less than market rate include Information Technology (IT) Support.
Pay by Experience Level for Customer Support Engineer
An early career Customer Support Engineer with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $59,305 based on 13 salaries. A mid-career Customer Support Engineer with 5-9 years of experience earns an average total compensation of $62,142 based on 10 salaries.
Years of Experience
This data is based on 23 survey responses.
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