Average Customer Support Engineer with Product Support Skills Salary

$61,563
Avg. SalaryShow Hourly Rate
$2,500
Bonus
$8,000
Profit Sharing
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The average salary for a Customer Support Engineer with Product Support skills is $61,563.
10%
$45k
MEDIAN
$62k
90%
$86k
Is Customer Support Engineer your job title? Find out what you should be paid
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United States (change)
Salary
$45k - $86k
Bonus
$1k - $8k
Profit Sharing
$0 - $8k
Total Pay
$40k - $108k

Your Market Worth Over Time

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Job Description for Customer Support Engineer

Customer Support Engineer Tasks
  • Directly troubleshoot and solve technical issues with customers.
  • Document customer needs, problems, interventions and interactions, informing clients as changes occur.
  • Use debugging tools, simulations, and scripts to isolate and fix problems.
  • Guide and assist with installations and technical training, including documentation.

Customer Support Engineer Job Listings

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Popular Skills for Customer Support Engineer

Skills in Troubleshooting, Customer Service, Cisco Networking and Network Support are correlated to pay that is above average. Skills that pay less than market rate include Information Technology (IT) Support.

Pay by Experience Level for Customer Support Engineer

An early career Customer Support Engineer with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $59,305 based on 13 salaries. A mid-career Customer Support Engineer with 5-9 years of experience earns an average total compensation of $62,142 based on 10 salaries.

Years of Experience

This data is based on 23 survey responses.
Early Career
56.5%
Mid Career
43.5%