The average salary for a Customer Support Engineer with Customer Service skills at Actuate Corporation is $53,246.
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Job Description for Customer Support Engineer
Customer support engineers respond to customer inquiries about technical problems through an Internet-based system, telephone calls, and email. They must have strong communication skills, both verbal and written, and be able to work under pressure to solve the technical problems for personal and business clients. The customer support engineer documents calls from clients and provides troubleshooting help to find the problem and isolate it. They then must find the resolution and ensure the cli…Read more
Customer Support Engineer Tasks
- Directly troubleshoot and solve technical issues with customers.
- Document customer needs, problems, interventions and interactions, informing clients as changes occur.
- Use debugging tools, simulations, and scripts to isolate and fix problems.
- Guide and assist with installations and technical training, including documentation.
The top respondents for the job title Customer Support Engineer are from the companies Cisco Systems Inc, Osisoft, Inc. and Osisoft, Inc.. Reported salaries are highest at Osisoft, Inc. where the average pay is $75,179. Cisco Systems Inc pays the lowest at around $66,913.
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