The average hourly pay for a Customer Support Engineer with Customer Service skills at NCR Corp is $20.45.
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$19 - $22
$40,737 - $47,786
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Job Description for Customer Support Engineer
Customer support engineers respond to customer inquiries about technical problems through an Internet-based system, telephone calls, and email. They must have strong communication skills, both verbal and written, and be able to work under pressure to solve the technical problems for personal and business clients. The customer support engineer documents calls from clients and provides troubleshooting help to find the problem and isolate it. They then must find the resolution and ensure the cli…Read more
Customer Support Engineer Tasks
- Directly troubleshoot and solve technical issues with customers.
- Document customer needs, problems, interventions and interactions, informing clients as changes occur.
- Use debugging tools, simulations, and scripts to isolate and fix problems.
- Guide and assist with installations and technical training, including documentation.
Popular Employer Salaries for Customer Support Engineer
The top respondents for the job title Customer Support Engineer are from the companies Cisco Systems Inc, Applied Materials Inc and Sound. Reported salaries are highest at Cisco Systems Inc where the average pay is $32.53. Sound pays the lowest at around $21.25.
Customer Support Engineer Job Listings
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Popular Skills for Customer Support Engineer
Avg. Hourly Rate
Skills in Information Technology (IT) Support are correlated to pay that is above average. Skills that pay less than market rate include Computer Hardware Technician and Troubleshooting.
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