Late-Career Customer Support Engineer with Customer Service Skills Salary

The average salary for a Late-Career Customer Support Engineer with Customer Service skills is $83,167.

25%

$69k

MEDIAN

$83k

75%

$97k

Salary

$69k - $97k

Bonus

$1k - $13k

Total Pay

$44k - $132k

Your Market Worth Over Time

How has your pay changed over time for your market? Find out by taking our salary quiz.

Get a free salary report »

Job Description for Customer Support Engineer

Customer support engineers respond to customer inquiries about technical problems through an Internet-based system, telephone calls, and email. They must have strong communication skills, both verbal and written, and be able to work under pressure to solve the technical problems for personal and business clients. The customer support engineer documents calls from clients and provides troubleshooting help to find the problem and isolate it. They then must find the resolution and ensure the cli…Read more

Customer Support Engineer Tasks

Directly troubleshoot and solve technical issues with customers.
Document customer needs, problems, interventions and interactions, informing clients as changes occur.
Use debugging tools, simulations, and scripts to isolate and fix problems.
Guide and assist with installations and technical training, including documentation.

Customer Support Engineer Job Listings

Search for more jobs

Job Title / Company

Location

Popular Skills for Customer Support Engineer

Troubleshooting

$83,000

19 responses

Project Management

$66,909

7 responses

Network Support

$85,894

6 responses

Strategic Project Management

$68,067

5 responses

Cisco Networking

$85,500

3 responses

Skills in Network Support and Cisco Networking are correlated to pay that is above average. Skills that pay less than market rate include Strategic Project Management, Project Management and Troubleshooting.

Pay by Experience Level for Customer Support Engineer

An entry-level Customer Support Engineer with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $62,218 based on 25 salaries. An early career Customer Support Engineer with 1-4 years of experience earns an average total compensation of $60,486 based on 134 salaries. A mid-career Customer Support Engineer with 5-9 years of experience earns an average total compensation of $64,332 based on 49 salaries. An experienced Customer Support Engineer with 10-19 years of experience earns an average total compensation of $84,627 based on 37 salaries.