The average salary for a Late-Career Customer Support Engineer is $84,231.
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$56k - $118k
$700 - $16k
$0 - $3k
$49k - $128k
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Job Description for Customer Support Engineer
Customer support engineers respond to customer inquiries about technical problems through an Internet-based system, telephone calls, and email. They must have strong communication skills, both verbal and written, and be able to work under pressure to solve the technical problems for personal and business clients. The customer support engineer documents calls from clients and provides troubleshooting help to find the problem and isolate it. They then must find the resolution and ensure the cli…Read more
Customer Support Engineer Tasks
- Directly troubleshoot and solve technical issues with customers.
- Document customer needs, problems, interventions and interactions, informing clients as changes occur.
- Use debugging tools, simulations, and scripts to isolate and fix problems.
- Guide and assist with installations and technical training, including documentation.
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Popular Skills for Customer Support Engineer
Strategic Project Management
Skills in Network Support are correlated to pay that is above average. Skills that pay less than market rate include Strategic Project Management, Project Management, Troubleshooting and Customer Service.
Pay by Experience Level for Customer Support Engineer
An entry-level Customer Support Engineer with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $62,055 based on 48 salaries. An early career Customer Support Engineer with 1-4 years of experience earns an average total compensation of $61,950 based on 277 salaries. A mid-career Customer Support Engineer with 5-9 years of experience earns an average total compensation of $66,843 based on 132 salaries. An experienced Customer Support Engineer with 10-19 years of experience earns an average total compensation of $83,433 based on 79 salaries.
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Years of Experience
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