The average salary for a Mid-Career Customer Support Engineer is $66,843.
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$45k - $103k
$1k - $13k
$102 - $15k
$43k - $107k
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Job Description for Customer Support Engineer
Customer support engineers respond to customer inquiries about technical problems through an Internet-based system, telephone calls, and email. They must have strong communication skills, both verbal and written, and be able to work under pressure to solve the technical problems for personal and business clients. The customer support engineer documents calls from clients and provides troubleshooting help to find the problem and isolate it. They then must find the resolution and ensure the cli…Read more
Customer Support Engineer Tasks
- Directly troubleshoot and solve technical issues with customers.
- Document customer needs, problems, interventions and interactions, informing clients as changes occur.
- Use debugging tools, simulations, and scripts to isolate and fix problems.
- Guide and assist with installations and technical training, including documentation.
Popular Employer Salaries for Customer Support Engineer
The top respondents for the job title Customer Support Engineer are from the companies ASML Lithography, NCR Corp and Cisco Systems Inc. Reported salaries are highest at Cisco Systems Inc where the average pay is $101,641. NCR Corp pays the lowest at around $43,300.
Customer Support Engineer Job Listings
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Popular Skills for Customer Support Engineer
Skills that pay less than market rate include Product Support, Information Technology (IT) Support, Cisco Networking, Customer Service and Troubleshooting.
Pay by Experience Level for Customer Support Engineer
An entry-level Customer Support Engineer with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $62,055 based on 48 salaries. An early career Customer Support Engineer with 1-4 years of experience earns an average total compensation of $61,950 based on 270 salaries. An experienced Customer Support Engineer with 10-19 years of experience earns an average total compensation of $83,433 based on 79 salaries. In their late career (20 years and higher), employees earn an average total compensation of $84,231.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Support Engineer in their job title in San Jose, California earn an average of 58.6% more than the national average. These job titles also find higher than average salaries in San Francisco, California (58.3% more) and Hillsboro, Oregon (15.9% more).
Years of Experience
This data is based on 452 survey responses.
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