Average Entry-Level Customer Support Engineer Salary

$62,055
Avg. SalaryShow Hourly Rate
$4,136
Bonus
$3,500
Profit Sharing
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The average salary for an Entry-Level Customer Support Engineer is $62,055.
10%
$44k
MEDIAN
$62k
90%
$88k
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United States (change)
Salary
$44k - $88k
Bonus
$515 - $8k
Profit Sharing
$0 - $4k
Total Pay
$39k - $86k

Your Market Worth Over Time

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Job Description for Customer Support Engineer

Customer Support Engineer Tasks
  • Directly troubleshoot and solve technical issues with customers.
  • Document customer needs, problems, interventions and interactions, informing clients as changes occur.
  • Use debugging tools, simulations, and scripts to isolate and fix problems.
  • Guide and assist with installations and technical training, including documentation.

Popular Employer Salaries for Customer Support Engineer

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Popular Skills for Customer Support Engineer

Skills in Customer Service, Troubleshooting and Cisco Networking are correlated to pay that is above average. Skills that pay less than market rate include Information Technology (IT) Support.

Pay by Experience Level for Customer Support Engineer

An early career Customer Support Engineer with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $61,950 based on 277 salaries. A mid-career Customer Support Engineer with 5-9 years of experience earns an average total compensation of $66,843 based on 132 salaries. An experienced Customer Support Engineer with 10-19 years of experience earns an average total compensation of $83,433 based on 79 salaries. In their late career (20 years and higher), employees earn an average total compensation of $84,231.

Pay Difference by Location

Learn more about cost of living by city.

Years of Experience

This data is based on 543 survey responses.
Early Career
51.0%
Mid Career
24.3%
Experienced
14.5%
Late Career
10.1%