Entry-Level Customer Support Engineer Salary

Entry-Level Customer Support Engineers take home an average $62K annually. Location is the biggest factor affecting pay for this group, followed by the specific employer. Entry-Level Customer Support Engineers who took the survey are largely men, dominating at 84 percent. Most enjoy medical while a large number get dental coverage. Vision coverage is also available to a strong majority. Most workers in this position report high levels of job satisfaction. The numbers in this rundown were provided by PayScale's salary survey participants.

$43,228 - $93,912
$43K
$63K
$94K
MEDIAN: $62,584
10%
50%
90%

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$16.49 - $34.29
$16
$25
$34
MEDIAN: $24.58
10%
50%
90%

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$0$93K
Salary $43,228 - $93,912
Bonus $513 - $9,696
Profit Sharing $3,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$41,341 - $93,364
  • Country: United States
  • Currency: USD
  • Updated: 13 Oct 2017
  • Individuals Reporting: 144
Hourly Data $0$63
Hourly Rate $16.49 - $34.29
Overtime $25.39 - $63.79
Annual Data $0$93K
Bonus $513 - $9,696
Profit Sharing $3,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$41,341 - $93,364
  • Country: United States
  • Currency: USD
  • Updated: 13 Oct 2017
  • Individuals Reporting: 53

Customer Support Engineer Job Listings

Popular Employer Salaries for Customer Support Engineer


Pay Difference by Location

National Average: $62,036

Larger city markers indicate a job is popular in that location.

Home to some of the best pay for Entry-Level Customer Support Engineers, San Jose offers exceptional salaries, 57 percent above the national average. Entry-Level Customer Support Engineers can also look forward to large paychecks in cities like San Francisco (+25 percent), San Leandro (+20 percent), Philadelphia (+8 percent), and Boston (+5 percent). One of the biggest compensable factors for Entry-Level Customer Support Engineers is geography, with workers in Austin earning a whopping 29 percent below the national average. Below-median salaries also turn up in Seattle and Chicago (26 percent lower and 5 percent lower, respectively).

Customer Support Engineer Advice

Q: What do you wish you knew about your job when you first started out?

Customer Support Engineer in Atlanta:
"No advice."
Be reliable, willing to learn new things and go after it. Take great care of your customers and they will take great care of you.

Customer Support Engineer in Burlington:
"The Customer Always Comes First, and is ALWAYS Right."
You've heard the above before. However, always work by these 3 rules at Sungard. RULE 1 Despite what you have been "told", unless you receive a non-expire email. NEVER say "No", or "We can't...". If you do, you will find the limb you are standing on has been cut out from under you. No one in the entire management structure will back you up, you become the sacrificial lamb, with the full force of management on your back. It will cost you in merit, or bonus $. RULE 2 If you receive an email that states you, your team, or your business segment can not fulfil the request. You should still approach the issue with CAUTION, as you will not be able to forward the email to the client as proof of you were told, without impacting on the relationship you have built with your customer. The email is only meant for internal use, it is your get out of jail card. However, keep in mind the individual that provided you the email will NEVER FORGET you used it. RULE 3 NEVER, NEVER, EVER SAY NO.

Customer Support Engineer in Philadelphia:
Do not be afraid to try something new and keep learning.

Key Stats for Customer Support Engineer

Gender

Female
19 %
Male
81 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 25 votes.
Less than 1 year
14%
1-4 years
73%
5-9 years
13%

Skills That Affect Customer Support Engineer Salaries

National Average
$62,000

Cisco Networking
▼3%



Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 25 votes.

Gender

Female
19 %
Male
81 %

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 83%
vision benefits
Vision: 74%
no benefits
None: 12%