Director, Customer Service in New York Salary
How much does a Director, Customer Service make in New York, NY? The average salary for a Director, Customer Service in New York is $93,091 per year. This is 2% above the national average for a Director, Customer Service which is $91,594 per year. Salaries for a Director, Customer Service in New York range from $62,443 annually to $148,028 per year. Total Annual Pay, which includes salary, bonus, and profit sharing for a Director, Customer Service in New York ranges from $63,628 to $154,585 annually. Among those reporting, there is an average job satisfaction rating of 5 out of 5 stars. Among those reporting, there is a fairly even distribution of men (53%) and woman (47%) filling this role in New York. Many report receiving medical, dental, and vision benefits from their employer.
|Salary||$62,443 - $148,028|
|Bonus||$1.30 - $20,349|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$63,628 - $154,585|
Job Description for Director, Customer Service
A director of customer service is typically an upper-level executive with a company. It is this individual’s job to set the strategy and goals for the way a company interacts with its customers. The director then develops specific systems to implement this vision and oversees the way personnel are used and trained to execute it.Read More...
In the field of customer service, a director normally spends a great deal of time gathering and analyzing customer data and feedback; they may engage with in-house or third-party market and research teams to discover company brand perception with existing and potential customers. Then, the director can focus on addressing existing customer issues.
The director normally develops specific steps to implement methods to ensure ongoing customer service and satisfaction. They use middle managers and supervisors to ensure adherence to the company’s customer service standards. The director of customer service must also establish and adapt training related to customer service.
This executive position usually carries long hours. The analysis and creation of systems requires fluency in a variety of computer systems. The position also normally requires a strong educational background; for companies where the director of customer service is a senior executive, a master’s degree in business typically is strongly preferred. Additionally, a company is likely to hire for this position from within its own customer service infrastructure, to ensure that the director is fully familiar with company culture, mission, and goals. (Copyright 2017 PayScale.com)
Director, Customer Service Tasks
- Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.
- Strategize the planning, developing and directing of the call center operations and customer service programs.
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Rated 5 out of 5
based on 10 votes.