Director, Customer Service in New York Salary

How much does a Director, Customer Service make in New York, NY? The average salary for a Director, Customer Service in New York is $93,091 per year. This is 2% above the national average for a Director, Customer Service which is $91,594 per year. Salaries for a Director, Customer Service in New York range from $62,443 annually to $148,028 per year. Total Annual Pay, which includes salary, bonus, and profit sharing for a Director, Customer Service in New York ranges from $63,628 to $154,585 annually. Among those reporting, there is an average job satisfaction rating of 5 out of 5 stars. Among those reporting, there is a fairly even distribution of men (53%) and woman (47%) filling this role in New York. Many report receiving medical, dental, and vision benefits from their employer.

$62,443 - $148,028
$62K
$93K
$150K
MEDIAN: $93,091
10%
50%
90%

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$0$154K
Salary $62,443 - $148,028
Bonus $1.30 - $20,349
Profit Sharing $17,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$63,628 - $154,585
  • Country: United States
  • Currency: USD
  • Updated: 21 Nov 2017
  • Individuals Reporting: 65

Job Description for Director, Customer Service

A director of customer service is typically an upper-level executive with a company. It is this individual’s job to set the strategy and goals for the way a company interacts with its customers. The director then develops specific systems to implement this vision and oversees the way personnel are used and trained to execute it.

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Director, Customer Service Tasks

  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.
  • Strategize the planning, developing and directing of the call center operations and customer service programs.

About New York, New York

Kings County, New York
8,550,405
Male:
4,081,698 (47.7%)
Female:
4,468,707 (52.3%)
The City of New York, often called New York City or simply New York, is the most populous city in the United States. Located at the southern tip of the state of New York, the city is the center of the New York metropolitan area, one of the most populous urban agglomerations in the world. With a U.S. Census Bureau-estimated 2015 population of 8,550,405 distributed over a land area of just 305 square miles (790 km2), New York is also the most densely populated major city in the United States. A global power city, New York City exerts a significant impact upon commerce, finance, media, art, fashion, research, technology, education, and entertainment, its fast pace defining the term New York minute. Home to the headquarters of the United Nations, New York is an important center for international diplomacy and has been described as the cultural and financial capital of the world. Situated...
New York, NY:
$55,752
New York:
$60,850
$1,317
New York, NY:
$538,300
New York:
$293,500
4.7%

Director, Customer Service Job Listings

Key Stats for Director, Customer Service

Gender

Female
47 %
Male
53 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 10 votes.
1-4 years
20%
5-9 years
28%
10-19 years
43%
20 years or more
9%

Experience Affects Director, Customer Service Salaries

National Average
$98,000

Mid-Career
▼1%

▼1%

Skills That Affect Director, Customer Service Salaries

Customer Relations
▲24%

Customer Service Metrics
▲22%

Leadership
▲16%

National Average
$98,000

Operations Management
▼1%

Customer Service
▼3%

Customer Relationship Management (CRM)
▼21%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 10 votes.

Gender

Female
47 %
Male
53 %

Years of Experience

1-4 years
20%
5-9 years
28%
10-19 years
43%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 63%
vision benefits
Vision: 56%
no benefits
None: 10%