Director, Customer Service Salary

Directors of Customer Service who are practiced in their profession and carry more than 10 years of experience make up slightly less than two-thirds of Directors of Customer Service. Pay fluctuates from $49K to $149K per year, but expected earnings average $90K annually. Cash earnings of Directors of Customer Service — including $26K in bonuses, $20K in profit sharing proceeds, and $31K in commissions near the top of the pay scale — stretch from approximately $49K to approximately $149K depending on individual performance. Geographic location is the biggest factor affecting pay for this group, followed by years of experience. Women Directors of Customer Service who took the survey just slightly outnumber men. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. Job satisfaction is reported as high by the vast majority of workers. The information for this snapshot was generated by responses to the PayScale salary survey.
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$52,552 - $139,962
$53K
$91K
$140K
MEDIAN: $91,163
10%
50%
90%

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$14.11 - $26.82
$14
$18
$27
MEDIAN: $18.18
10%
50%
90%

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$0$152K
Salary $52,552 - $139,962
Bonus $1,523 - $25,744
Profit Sharing $0.00 - $19,574
Commission $2,408 - $31,094
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$49,291 - $152,071
  • Country: United States
  • Currency: USD
  • Updated: 14 Oct 2017
  • Individuals Reporting: 851
Hourly Data $0$53
Hourly Rate $14.11 - $26.82
Overtime $1.71 - $53.83
Annual Data $0$152K
Bonus $1,523 - $25,744
Commission $2,408 - $31,094
Profit Sharing $0.00 - $19,574
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$49,291 - $152,071
  • Country: United States
  • Currency: USD
  • Updated: 14 Oct 2017
  • Individuals Reporting: 40

Job Description for Director, Customer Service

A director of customer service is typically an upper-level executive with a company. It is this individual’s job to set the strategy and goals for the way a company interacts with its customers. The director then develops specific systems to implement this vision and oversees the way personnel are used and trained to execute it.

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Director, Customer Service Tasks

  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.
  • Strategize the planning, developing and directing of the call center operations and customer service programs.

Common Career Paths for Director, Customer Service


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Many Directors of Customer Service move into a VP of Customer Service role, and folks who currently hold that position report a much higher median income of $128K per year. Directors of Customer Service typically move into roles as VPs of Operations or Senior Directors of Customer Care, and those positions pay $30K more and $26K more, respectively.

Director, Customer Service Job Listings

Popular Skills for Director, Customer Service


Directors of Customer Service seem to wield many skills on the job. Most notably, skills in Team Management, Operations Management, Customer Service Metrics, and Project Management are correlated to pay that is above average, with boosts between 4 percent and 7 percent. Those listing Problem Solving as a skill should be prepared for drastically lower pay. Microsoft Excel and Microsoft Office also typically command lower compensation. For most people, competency in Customer Relationship Management indicates knowledge of Operations Management.

Pay by Experience Level for Director, Customer Service

Pay by Experience for a Director, Customer Service has a positive trend. An entry-level Director, Customer Service with less than 5 years of experience can expect to earn an average total compensation of $71,000 based on 194 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Director, Customer Service with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $83,000 based on 268 salaries. An experienced Director, Customer Service which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $104,000 based on 440 salaries. A Director, Customer Service with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $116,000 based on 216 salaries.

Pay Difference by Location

36%

23%

13%

12%

-10%

-11%

-20%

-29%

National Average: $95,703

Larger city markers indicate a job is popular in that location.

Surpassing the national average by 38 percent, Directors of Customer Service in Irvine receive some of the highest pay in the country. Directors of Customer Service can also look forward to large paychecks in cities like Indianapolis (+36 percent), San Francisco (+33 percent), Atlanta (+26 percent), and Chicago (+15 percent). Directors of Customer Service in Las Vegas make 44 percent less than the national average, proving that location is a major factor in pay. Philadelphia and Dallas are a couple other places where companies are known to pay below the median — salaries are 35 percent lower and 27 percent lower, respectively.

Related Job Salaries

Key Stats for Director, Customer Service

Gender

Female
55 %
Male
45 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 189 votes.
Less than 1 year
0%
1-4 years
15%
5-9 years
18%
10-19 years
39%
20 years or more
27%

Experience Affects Director, Customer Service Salaries

▲21%

▲8%

National Average
$96,000

▼14%

▼26%

Skills That Affect Director, Customer Service Salaries

Team Management
▲5%



National Average
$96,000

Project Management
▼2%

▼5%







Call center operations
▼18%

Microsoft Excel
▼22%

Microsoft Office
▼22%

Problem Solving
▼37%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 189 votes.

Gender

Female
55 %
Male
45 %

Years of Experience

Less than 1 year
0%
1-4 years
15%
5-9 years
18%
10-19 years
39%
20 years or more
27%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 78%
vision benefits
Vision: 68%
no benefits
None: 12%