The average salary for a Director, Customer Service is $96,328.
Director, Customer Service by
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What Do Director, Customer Services Do?
A director of customer service is typically an upper-level executive with a company. It is this individual’s job to set the strategy and goals for the way a company interacts with its customers. The director then develops specific systems to implement this vision and oversees the way personnel are used and trained to execute it.
In the field of customer service, a director normally spends a great deal of time gathering and analyzing customer data and feedback; they may engage with in-house or t…Read more
Job Satisfaction for Director, Customer Service
Popular Employer Salaries for Director, Customer Service
The top respondents for the job title Director, Customer Service are from the companies Richmond American Homes, Inc, China Manufacturers Alliance, LLC and DEMCO. Reported salaries are highest at 3D Systems, Incorporated where the average pay is $113,148. Other companies that offer high salaries for this role include DEMCO, earning around $110,128. China Manufacturers Alliance, LLC pays the lowest at around $60,000. Richmond American Homes, Inc also pays on the lower end of the scale, paying $99,324.
Explore the most common career paths for Director, Customer Service. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner
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Director, Customer Service
Vice President (VP), Customer Service
Director, Customer Experience
Vice President (VP), Operations
Somewhat common (8 - 20%)
Director, Customer Service Job Listings
What Are Popular Skills for Director, Customer Services?
Skills in Leadership and Operations Management are correlated to pay that is above average. Skills that pay less than market rate include Customer Relationship Management (CRM), People Management and Customer Service.
What is the Pay by Experience Level for Director, Customer Services?
An entry-level Director, Customer Service with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $57,456 based on 5 salaries. An early career Director, Customer Service with 1-4 years of experience earns an average total compensation of $79,048 based on 186 salaries. A mid-career Director, Customer Service with 5-9 years of experience earns an average total compensation of $88,883 based on 302 salaries. An experienced Director, Customer Service with 10-19 years of experience earns an average total compensation of $101,320 based on 553 salaries. In their late career (20 years and higher), employees earn an average total compensation of $109,544.
Pay Difference by Location
Employees with Director, Customer Service in their job title in San Francisco, California earn an average of 36.7% more than the national average. These job titles also find higher than average salaries in Boston, Massachusetts (21.6% more) and New York, New York (14.2% more). The lowest salaries can be found in Atlanta, Georgia (0.1% less).
Years of Experience
This data is based on 1,458 survey responses.