The average salary for a Director, Customer Service is $93,509.
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$55k - $142k
$2k - $28k
$2k - $20k
$4k - $33k
$51k - $155k
Your Market Worth Over Time
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Job Description for Director, Customer Service
A director of customer service is typically an upper-level executive with a company. It is this individual’s job to set the strategy and goals for the way a company interacts with its customers. The director then develops specific systems to implement this vision and oversees the way personnel are used and trained to execute it. In the field of customer service, a director normally spends a great deal of time gathering and analyzing customer data and feedback; they may engage with in-house or t…Read more
Popular Employer Salaries for Director, Customer Service
The top respondents for the job title Director, Customer Service are from the companies DEMCO, 3D Systems, Incorporated and China Manufacturers Alliance, LLC. Reported salaries are highest at 3D Systems, Incorporated where the average pay is $113,148. Other companies that offer high salaries for this role include DEMCO, earning around $104,656. China Manufacturers Alliance, LLC pays the lowest at around $60,000. Richmond American Homes, Inc also pays on the lower end of the scale, paying $99,324.
Director, Customer Service Job Listings
Popular Skills for Director, Customer Service
Skills in Leadership and Operations Management are correlated to pay that is above average. Skills that pay less than market rate include People Management, Customer Relationship Management (CRM) and Customer Service.
Pay by Experience Level for Director, Customer Service
An entry-level Director, Customer Service with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $53,721 based on 41 salaries. An early career Director, Customer Service with 1-4 years of experience earns an average total compensation of $74,097 based on 286 salaries. A mid-career Director, Customer Service with 5-9 years of experience earns an average total compensation of $86,066 based on 479 salaries. An experienced Director, Customer Service with 10-19 years of experience earns an average total compensation of $99,960 based on 785 salaries. In their late career (20 years and higher), employees earn an average total compensation of $106,467.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Director, Customer Service in their job title in San Francisco, California earn an average of 32.9% more than the national average. These job titles also find higher than average salaries in Boston, Massachusetts (21.1% more) and Chicago, Illinois (13.0% more).
Years of Experience
This data is based on 2,006 survey responses.
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