Director, Customer Service in San Francisco Salary

How much does a Director, Customer Service make in San Francisco, CA? A Director, Customer Service in San Francisco earns a very comfortable salary, with the average salary surpassing six figures ($119,724) per year. This is 23% higher than the national average for a Director, Customer Service which is $91,594 annually. Salaries for a Director, Customer Service in San Francisco range from $68,636 per year to $177,020 per year. Total Annual Pay, which includes salary, bonus, and profit sharing for a Director, Customer Service in San Francisco ranges from $68,908 to $185,202 annually. Among those reporting, there is an average job satisfaction rating of 4 out of 5 stars. In San Francisco, men make up the majority of the workforce (71 percent). In San Francisco, a Director, Customer Service often enjoys medical, dental, and vision benefits provided by their employer.

$68,636 - $177,020
$69K
$120K
$180K
MEDIAN: $119,724
10%
50%
90%

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$0$185K
Salary $68,636 - $177,020
Bonus $-0.50 - $41,718
Profit Sharing $10,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$68,908 - $185,202
  • Country: United States
  • Currency: USD
  • Updated: 16 Nov 2017
  • Individuals Reporting: 29

Job Description for Director, Customer Service

A director of customer service is typically an upper-level executive with a company. It is this individual’s job to set the strategy and goals for the way a company interacts with its customers. The director then develops specific systems to implement this vision and oversees the way personnel are used and trained to execute it.

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Director, Customer Service Tasks

  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.
  • Strategize the planning, developing and directing of the call center operations and customer service programs.

About San Francisco, California

San Francisco County, California
864,816
Male:
439,752 (50.8%)
Female:
425,064 (49.2%)
San Francisco (SF) (/sæn frənˈsɪskoʊ/), officially the City and County of San Francisco, is the cultural, commercial, and financial center of Northern California and the only consolidated city-county in California. San Francisco is about 46.9 square miles (121 km2) in area. It is located on the north end of the San Francisco Peninsula. It is the smallest county in the state. It has a density of about 18,451 people per square mile (7,124 people per km2), making it the most densely settled large city (population greater than 200,000) in the state of California and the second-most densely populated major city in the United States after New York City. San Francisco is the fourth-most populous city in California, after Los Angeles, San Diego, and San Jose, and the 13th-most populous city in the United States—with a Census-estimated 2015 population of 864,816. The city and its surrounding areas are known as the San...
San Francisco:
$92,094
California:
$64,500
$1,659
San Francisco:
$941,400
California:
$449,100
3.6%

Director, Customer Service Job Listings

Key Stats for Director, Customer Service

Gender

Female
29 %
Male
71 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.
1-4 years
17%
5-9 years
34%
10-19 years
31%
20 years or more
17%

Experience Affects Director, Customer Service Salaries

Experienced
▲15%

National Average
$123,000

▼3%

Entry-Level
▼33%

Skills That Affect Director, Customer Service Salaries

Leadership
▲17%

Operations Management
▲14%

Customer Relations
▲12%

Customer Service
▲2%

Customer Relationship Management (CRM)
▼0%

National Average
$123,000

Employee Relations
▼16%

Customer Service Metrics
▼28%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Gender

Female
29 %
Male
71 %

Years of Experience

1-4 years
17%
5-9 years
34%
10-19 years
31%
20 years or more
17%

Common Health Benefits

medical benefits
Medical: 100%
dental benefits
Dental: 96%
vision benefits
Vision: 92%
no benefits
None: