The average hourly pay for a Mid-Career Help Desk Technician with Customer Service skills in Los Angeles, California is $16.38.
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$15 - $25
$31,200 - $57,817
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Job Description for Help Desk Technician
Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is …Read more
Explore the most common career paths for Help Desk Technician. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Help Desk Technician
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Help Desk Technician Job Listings
Popular Skills for Help Desk Technician
Avg. Hourly Rate
Skills in Help Desk / Desktop Support, Help Desk / Desktop Support (Tier 2), Computer Hardware Technician, Information Technology (IT) Support and Microsoft Active Directory are correlated to pay that is above average.
Pay by Experience Level for Help Desk Technician
An early career Help Desk Technician with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $17.23 based on 12 salaries. An experienced Help Desk Technician with 10-19 years of experience earns an average total compensation of $19.65 based on 5 salaries.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Help Desk Technician in their job title in Washington, District of Columbia earn an average of 49.2% more than the national average. These job titles also find higher than average salaries in Portland, Oregon (36.0% more) and New York, New York (25.3% more).
Years of Experience
This data is based on 17 survey responses.
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